6040 results found
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Ability for customers to search for known issues with any RingCentral product (bug search)
Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able to search for issues or bugs with any product so we could identify if other peers have also reported the issue and if the development team is aware of what versions are impacted or if there's an expected release when the issue will be resolved.
11 votes -
Call Recording to be downloaded only the one part like the caller or the receiver only
Call Recording to be downloaded only the one part like the caller or the receiver only
1 vote -
RingCentral MVP Mobile App To Have Options To Turn-off Auto-Signed Out When Inactive for at least 14 Days
RingCentral MVP mobile app user/s is/are expecting to use it anytime they need to without them being signed-out if inactive with the app for at least 14 days. They should have options on how to manage it.
1 vote -
It would be great to have RCS Text Messaging capabilities integrated into RingCentral.
As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.
17 votes -
add capability of the option to receive notification for outbound calls.
I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.
5 votes -
Email Notification for all Incidences (Service Down)
If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.
14 votes -
I want to remove entering a password everytime I listen to a voicemail please.
we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
3 votes -
Requested versus Confirmed port date
The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port date" would stay visible in the portal as December 3rd until the carriers confirm the December 16th port date. There should be a "Requested port date" and "Confirmed port date" in the system visible at all times. It would also be helpful if it shows which stage the porting process was in.
3 votes -
DFO > sent a note as either internal or external
Would be helpful to have a way to send a note as either internal or external. While the notes feature is great, it doesn't give us much flexibility in visibility options. This would be helpful so that we can ensure that the people that should have access to the information, should be able to view the notes.
1 vote -
Full access for Free Account Adding Contacts and adding User
Need to have full access for Free Account to add Contacts and adding User like a Super Admin for paid account
1 vote -
Call Presence when there is an outgoing call
I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the auto receptionist and not call que, when there is an out going call from my employees phone, I can not see the presence feature of the person I am monitoring. I can only see the presence feature when we get an inbound call and the employee is on the phone but…
1 vote -
RingCentral to allow free third party conference call lines through their system
Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
4 votes -
Auto Log out on unanswered queue calls
Customer is used to using simultaneous ring, but group is very large. Having an auto logout of Call Queue on RNA would ensure that if they switched to a non simultaneous ring pattern that the callers wait time would be managed properly, and not subjected to unnecessary ringing.
2 votes -
Notify Customers When New Features Are Added
Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for has been implemented.
2 votes -
Service Web: Port-In Date for Numbers Visible
When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment for numbers that appear to have been ported over. Dates are required to audit.
28 votes -
Option to remove outgoing fax header stamp
I send forms using ring central fax and the stamp messes up the forms. It dont look professional.
4 votes -
Need to access contacts from Windows App
It is not possible to access Outlook contacts, or have the app access the contacts directly from our Exchange server. Neither can I click Call on the contact in Outlook, as the RingCentral app doesn't connect to Microsoft Telephony Services. A phone app without the ability to dial contacts is not very useful.
3 votes -
Able to Edit and Bulk Upload Users Call Forwarding Set-up - Number of Rings in the Service Web Portal
Able to Edit and Bulk Upload Users Call Forwarding Set-up - Number of Rings in the Service Web Portal
3 votes -
Do not allow other admins to make changes while another admin is already making changes
On a large account, it is counter productive to have multiple admins making the same changes to call queues or user profiles at the same time. There should be a way to ensure admins know when a change was last made to a queue/user profile, or that someone else is currently making changes so both parties are not doing the same work.
4 votes -
Some snappy features missing
The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be really crafty if it had a little icon right beside the fax button. And making the app more into a CMR itself as other ones are so expensive. More innovation into this app and it would be considered perfect. If it would display the carrier on every call that would be cool or provider…
1 vote
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