6040 results found
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Improve Bluetooth Switching on Android
The RC App on Android has its own Bluetooth switcher that is separate from the Android system Bluetooth Switcher. When switching from handset to Bluetooth, this requires fiddling with both settings in order to connect the Bluetooth headset.Why can't the RC App just use the Native Bluetooth switching tool on Android?
2 votes -
Calling from Polycom to Polycom without forwarding on third party device
I want to call a polycom phone
4 votes -
Sync contacts from portal to deskphones
Sync contacts from portal to deskphones
55 votes -
Ability to Login/Logout from Call Queues on Desktop Phones
The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…
28 votes -
Allow Locking of Individual Extension Fields/Settings
I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.
16 votes -
For Rotating Queue Call Handling, make the agent state Busy if calls are refused
For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when they are on holiday/meeting/lunch. This will massively improve the call handling rate for this type of Queue.
1 vote -
Customize Audio Conferencing Greeting
Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.
1 vote -
Add notification when blocked numbers are being added
Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.
1 vote -
Additional Company Extensions and Company Greeting
I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..
1 vote -
remove "resource center" from RingCentral desktop app
The Ringcentral desktop app is becoming cluttered and hard to use. We use it almost exclusively as a phone app and are happy with that. How do I remove features that are pretty much worthless to us, like the Resource Center? Is there any chance that you will make a way to deemphasize feature that are never or rarely used?
3 votes -
Identifying Incoming Call
I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have no clue how to answer the phone. Yes, I can hear it's coming from RC, but I do not have the option to set up separate name announcements to tell me which line is being used, to answer appropriately.
2 votes -
Include the ability to sort contacts alphabetically in the RingCentral app HUD
The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.
28 votes -
Update Site info using AD
Request is to add the ability to assign/update site information for users.
1 vote -
Key Presses
Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.
3 votes -
Add ability to hide the "with xxx" part of the call status
Privacy. Nobody else really needs to know who the CEO is on the phone with.
2 votes -
Fax - suppress the header on transmissions to not list the sender's full name!
Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently, even if the Custom or Blank (or None) Cover Letter option is used, the header still lists the full (first and last) name of the registered user for that number (example attached) :-(
1 vote -
A platform for management to be able to view all outgoing and incoming SMS messages from callers
This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
3 votes -
SMS Messaging for Australian Users
The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.
27 votes -
Pop up blocker notification
Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end
1 vote -
Add a disclaimer/link or remove non-functional settings from apps that show them as available.
This is regarding the RingCentral MVP app and the cell phone apps and their functionality for forwarding calls. As confirmed by two of your support reps and a support supervisor, the call forwarding from another forwarded call ( Ring in Order ) does not actually work, even from an admin setting. There is a completely different app available ( although it doesn't have all the functionality of the MVP app ) where this function does work. If those non-functional call handling features are going to be available in the apps, at least put a notice of their non-functionality with a…
1 vote
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