6040 results found
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Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user
In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.
19 votes -
POP UP SCREEN WITH NEW MESSAGE/FAX ETC
We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
3 votes -
Different contact numbers for different tier support
Ring Central should seperate different tier supports. Cases that were transferred to Tier2 supports should communicate with Tier2 support. It is very time comsuming if your case is handled by tier2 support then answered by Tier1 then will be transferred.
1 vote -
Settings button that brings you to the website to see the call log
I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…
1 vote -
Display Incoming Caller ID to Busy Call Queue Member
Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
6 votes -
Voicemail Notifications/Voicemail Greeting access
Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that associates could be forwarding voice mails that contain private or confidential information to non-company emails
3 votes -
CREATING EVENTS; YOU SHOULD BE ABLE TO CLICK THE TIME AND IT COMES TO THAT SPECIFIC DATE
Would make life easier if you could press the time in the events and it make the event on the same time and date like it used to be.As well as to show the actual day ex. Monday, Tuesday while looking at day to day Calender.
1 vote -
Ability to select the amount of times the auto-receptionist repeats herself without caller action
The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.
1 vote -
daily dial count
A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fantastic as I currently use old school paper and pen to mark a tick sheet for a visual of how my calls are going to get my daily 200.
1 vote -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
5 votes -
Time and date stamp at a glance for text messages
If i'm searching for a text from today, for example, and i've sent 20 messages, I can see the dates rather than selecting each text to see the date.
4 votes -
Draft option in Fax
allows the option to set a draft to a fax that will be sent later to allow the option to edit out some information
2 votes -
Add an option to disable the 911 warning
The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a FEATURE not a BUG.
35 votes -
Limit Common Area Phones
Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.
2 votes -
Pick up call should display who the call has now been picked up by
(Using VVX 450) Currently when you call someone and they're unavailable, a user has the ability to pick up the call within their vicinity. When they do so, the caller doesn't know who's picked up the call. It still says the original person that they called as answering it. This is extremely confusing for the person initiating the call.
2 votes -
Survey Phone System
survey phone system
2 votes -
I need to send a Text message from a group/team
We have a group of Guest Experience Liaisons. When sending Text messages to our Guests, we want the text message to come from the group/team rather than an individual so that when the guest responds, the message appears for the entire group and not just the individual who sent to text message.
4 votes -
Report robot calls and scams button
When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that hang up when I answer or leave blank voice messages. I am tired of manually writing down the time and number of the call to submit to RingCentral to research. Of which they just say "The caller hung up". Please give us a button to flag the call so you (RingCentral)…
3 votes -
limit selection of call from numbers in RC app
Please add the ability to control the phone numbers users are able to select as the display number under "call from" in the dialpad on the RC app
3 votes -
Call Forwarding to External number while on DND Status
If User Extension sets her line to DND, can it be arranged that Line 1 goes toFor example:Line 1 = normal line.Line 2 = emergency 24 hour line.voicemail, but Line 2 rings her mobile number?
1 vote
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