6040 results found
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Group Tasks are Clunky
When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, one assignee is able to mark a task as complete on behalf of another assignee, which usually happens by accident. When an assignee opens a task that has been assigned to a group of people, they should be able to easily mark it as complete or incomplete for themselves only. The way it is…
2 votes -
Call Queue Pickup - Ring Time Too Long
The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls…
2 votes -
voice directory
In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected would then be read to them and then it would dial (they would have the opportunity to cancel and try again if the system had misunderstood them, or to select from a list of names if multiple people had similar names). People REALLY liked this feature. These same people are attempting to use the…
3 votes -
Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands
Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.
14 votes -
Add smart dialer (dial by name) to mobile app
The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.
2 votes -
Add iOS Spotlight feature to enable dialing via the RingCentral app
WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.
2 votes -
Set user to accept group calls or not remotely
Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf
13 votes -
Separate Onboarding Track for Small Business - One Owner User
One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…
1 vote -
Include "Called Number--User Direct Line" variable in Call Handling Template Menu
When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…
2 votes -
if desktop app not enabled then disable queue
When a users desktop app is not activated, this is not reflected in any of the queues they are in, so their extension still rings, can it be set that if the desktop app is not active then neither are the queues
1 vote -
Allow user extension to route call to a paging extension
We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
3 votes -
Sync of contacts between Ring Central App and admin portal/soft phones
We are totally frustrated that any new contacts added to through the RC app do not sync with the main repository of contacts in the admin portal or with the soft phones. Even worse, we cannot export from the app so that we can manually update our contacts in the RC admin portal. This issue has caused us endless hours of work trying to update all our contacts so we can an accurate list when we export from ring central admin portal to csv to do text blasts, etc. Very shortsighted to not have added this crucial feature. Please update…
4 votes -
Allow user to delete all call in call log outgoing and incoming
Allow user to delete all call in call log outgoing and incoming
3 votes -
Push SMS notifications to an RC Team
Hello, My company uses a service that only utilizes email and SMS to push notifications. I would like to be able to assign a generic phone number to an RC Team so we can get a notification in said team. Unfortunately, the E-Mail option would just be too slow for what we are trying to accomplish. I had some great support from RC already on this but it seems our only solution at this time is to utilize an individual's number to receive texts which would then be forwarded to the group as an integration. I am afraid that the…
3 votes -
Wider range of template use
abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's
9 votes -
IVR Auto Recept Programmable Timeout and Destination Programming
We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.
18 votes -
Desktop APP Personal Contacts: Custom Label for Phone Number
We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number they are calling. EX: We use a vendor for call recording (recording insurance claimants statements) and the ability to add a custom label such as "Call Recording IVR" could be beneficial", especially if a business has several different contact numbers.
5 votes -
Actually decline the call when a person selects 2 for decline
It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
4 votes -
Click to Dial to send to desktop phone or cell Phone app
We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app
4 votes -
Add custom hold music in Auto receptionist.
Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.
4 votes
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