Consolidated Dashboard for Multiple RC Accounts
I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all logged in to different accounts to ensure we can provide customer support.We recently installed LiveChat on all four websites, and I was struck by how easily it is for us to interact with customers on their dashboard where I can see messages from all four websites and know where they are coming from. If something similar to this could be done for RC Texts, that'd be amazing! As for the phone numbers, again if there could be one login that multiple people could use but that would make evident which location the call is coming from that would really simplify our support process. We often miss calls and texts because someone forgot to login to a specific account or the manager of that location went home for the night.
Alex
shared this idea
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Regina S.
commented
I have more than one digital line assigned to me for different department "legs" within my logistics company. Different client types and different direct line numbers to reach me. Currently, I have to log out and in of the RingCentral mobile app to access the separate lines. This is tedious and very inconvenient. I would love to be able to add all digital lines assigned to me under one RingCentral mobile app account and have a drop-down to select which number I would like to contact my clients back.