6026 results found
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5 votes
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5 votes
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Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device
On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.
3 votes -
To have the ability to have no Voice Mail on a call Queue line
We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.
3 votes -
Call Queue Settings
Call Queue setting should be done by the user - not by call q - if you have multiple call q this is very time consuming - you should be able to select call q by user.
1 vote -
Bring back gallery view for Files in RC Desktop App
The old version of RC Desktop/Glip used to show thumbnail gallery view when you viewed files. This make it extremely easy to find what you were looking for. With the latest version, you can only view as a list of filenmaes. Not useful if you're searching for an image.
1 vote -
Allow receipt of RingCentral call while on Android call without ending Android call.
Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.
1 vote -
RingCentral desktop app (Mac) - Don't use system sound output for voicemail playback
In the RC App for Mac, the app uses the in-app Audio Sources settings for everything (audio calls, video meetings, etc) except for voicemail playback. Voicemail playback defaults to the Mac system sound output settings and cannot be changed. This design is problematic as it requires the user to either:Set the system sound output to match the Speaker Source setting in the RC App (e.g., a phone headset) so that all audio (RC and system) play through this single output; or Have calls handled via the RC Speaker Source (e.g., a phone headset) and voicemails played back via different source…
1 vote -
Would you be able to add two notification features?
Hi there!I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app.Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link.Generally, I am…
1 vote -
Add ability for admins to turn off automatic call recording notification emails
Our main contact is upset he can't restrict the notification emails that reach end users on a couple fronts:A) He believes the liability is on his organization to communicate this to usersB) That aside, he doesn't understand why these notifications need to be sent monthly... why is this needed more than once?He wants the ability to be able to turn these off completely as his business already has paperwork in place with users to address this and these only cause greater confusion.Generational Equity, UID: 2375197015, 11k MRR
4 votes -
Visual cues for audio activity within phone calls
RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or…
1 vote -
Ability to have extension numbers that start with 0
As an example, 012345.
5 votes -
Allow admins to see and turn off users DND from ServiceWeb
This will enhance usability and reduce false trouble calls
5 votes -
Add Company number to Company Info/Auto Receptionist/Company Numbers settings
When using Multi-site, it can be difficult to find the numbers that are associated with a site and adding them to these locations would make it easier.
5 votes -
Adding Contacts Specific to Each Company Phone Number
The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all numbers are managed under the one RingCentral account.The ability to add callers to specific phonebooks for specific phone numbers being managed by RingCentral.
2 votes -
Remove 'advertisements' in the My Extension portal
When a user logs into 'My Extension' in Service Web, they are presented with links to "refer a friend and get rewarded" and "buy professionally recorded voice prompts". The request is that these messages not be presented.
3 votes -
Ability to rename users
since it is being pushed to use RingCentral Video now over Meetings, it would be nice for the admin to have access to rename users.
4 votes -
Configurable minimum length RC authentication password
Robert Half has requested the ability to configure the minimum length of the RC authentication password to 16 characters. Their plan is to leverage SSO, but also allow RC authentication, they believe allowing a minimum of 16 characters will make it more secure.
3 votes -
Create administrator message inbox in Service Web
The request is for the creation of an administrator inbox in Service Web so that essential customer communication can be forwarded to it. In that way, customer communication with respect to maintenance, port changes, etc. may be simplified and RC does not have to verify if customer admins or responsible communication parties have left the company.
1 vote -
Emergency Message / Announcement
Ability to record and play a message for callers to hear when any phone number in their RC Office account is dialed before moving on to the "normal" call flow logic for that phone number.
Customers have found a new need to play recorded emergency information to new callers on a variety of phone numbers in their RC Office account due to the current pandemic. It is a monumental task right now given an account that has several hundred or thousands of phone numbers with varying degrees of call flow logic.
Ideal solution: Record a message. Apply that message to…
4 votes
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