6040 results found
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Increase SMS Logs in the Admin Portal to at least a year
Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
11 votes -
Allow the option to disable 2FA on Entire Account
There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through
7 votes -
Over-riding a custom rule
We would like to have a feature to over-ride a custom rule. There are custom rules that doesnt work because the system thinks there is a conflict between those 2 rules. Just like in my situation, when our did is dialed, we wanted the phone calls to be forwarded to our main number. It limits us from dialing the DID of the other extension. It goes to a loop. The work around that we thought that will work is creating another rule where we can utilize the called ID on custom rule. Custom rule is set up perfectly. Whenever the…
7 votes -
Spam and Robo Calls
We receive at least 28 spam calls every week; please do more to stop this.
54 votes -
Provisioned Yealink conference phones
Yealink conference phones should automatic provisioned lines base on their phone features like https://www.ringcentral.com/office/voip-phone/yealink-cp925.html - 5 way conferencing
https://www.ringcentral.com/office/voip-phone/yealink-cp965.html - 10 way conferencingBy default conference phones that provisioned for RingCentral has number of provisioned lines set to 1.1 vote -
Import Multiple Grouped Contacts
Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.
1 vote -
Account Call Flow Diagram
Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.
1 vote -
Have a tracker to see who responds to the message on the group chat.
It will be nice to track and see reports who has responded on the messages on the Group chat.
1 vote -
Allow Call Queue Voicemail Selection
For our business, having a voicemail for every call queue is not desired. We prefer to use a single VM box for a given grouping of queues. Currently, you cannot select another call queue VM box, they are omitted from the selection lists. Please allow a call queue to send to another call queue VM box. Currently, message-only extension is cumbersome to utilize to enhance this situation.
9 votes -
Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
8 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
10 votes -
Deleting messages on specific date range
Deleting messages on specific date range
2 votes -
AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION
Customer wants to have an option to automate clearing application data on their ringcentral app instead of clearing it manually.
3 votes -
The Ability to disable a specific feature on the Admin Portal
The Ability to disable a specific feature on the Admin Portal
4 votes -
Restriction for User Extension
Feature Behavior:As a super admin we should have the ability to restrict user extension to make changes on their own settings
4 votes -
Ability to Assign Credentials and Activate Users after invite e-mail has been sent
We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.
12 votes -
Favorites and Presence
It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.
1 vote -
Voicemails left for outbound calls to be recorded.
I am doing some auditing on the calls that our agents make to our customersSometimes our customer's call goes straight to their voicemail, but it seems that Ring central does not record this in the call recording - is it possible to set it so that any voicemails that we leave our customers are recorded please?
1 vote -
Multiple Scan to fax
Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax
5 votes -
RingCentral app - schedule a meeting - default meeting calendar
When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to default the calendar option for users so that they don't have to keep switching this setting back. Another option might be to set the default to the "Calendar app".
3 votes
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