6040 results found
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Approval for an additional email address for authentication purposes
May we suggest that another email address be added to the account for authentication purposes. Sometimes we need to reset the router so RingCentral sends our very busy doctor the code before individuals in the office can regain use. We switched the email address to mine in the admin portal but then when he needed to get into the portal, he experienced difficulties so he switched the contact email address back to his.
2 votes -
Feature to remove the press 1 option on call queue calls
End user is requesting to have an option to set the PLAY ANNOUNCEMENT for call queue calls to "NEVER" just like the option that we have when transferring the calls to external number.
32 votes -
Option to Route the Callers to an Extension after nth time Invalid Key Pressed while in the IVR.
On the IVR Menu settings, there should be an option to route the call to a specific extension if the caller enters an invalid selection for nth time.
1 vote -
To be able to use RingCentral even web filtering is "ON" in Chrome
On the desktop version of RingCentral, we have issues where if Chrome version 104 is blocked by our web filter it will cause the app to not work correctly, such as not allowing users to enable or disable their call queue status.We want to ask if there is a fix for this as we would prefer not to keep that version of Chrome unblocked for security reasons. We have updated the actual browsers and also updated the ring app to its newest versions so everything is fully updated."This issue only affects the desktop versions of the RC App, I don't…
1 vote -
RingCentral manual translated to Japanese how to setting up an account in RC
Wants to have RC manual translated to Japanese how to setting up an account in RC, its would help Japanese member who wants to start a business with ring central.
1 vote -
Add the ability to increase the size of the Play and Speaker buttons in the RC Mobile App
In the RC Mobile App, under the Inbox tab, when pulling up a voicemail the buttons for Play and Speaker are very small, and we would like the ability to make these buttons larger.
1 vote -
Remove Print to Fax Install Option from the RingCentral App
An option to remove/hide the option to install the RingCentral Fax plugin for "print-to-fax".
1 vote -
Option to opt-out automated RingCentral Application Survey.
For admins to have options to opt-out the automated RingCentral Application Survey for every users.
9 votes -
Custom Rule for calls with no caller ID
we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully could be looked at and set up soon.
2 votes -
Entering Account Number via keypad on when using Text-to Speech
Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.
3 votes -
Auto Text Replies After Hours
We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.
25 votes -
Disable call monitoring button or change the generic error message for call monitoring until the monitored party is connected to a live ...
...person. Call monitoring is available for extensions that are added to call monitoring group.Sometimes monitoring extensions are getting a generic error that they do not have permission to monitor extensions even if all pre-requisites have been completed.Calls that are in middle of a greeting or monitored extension is still pressing some IVR menus are still not connected and are the calls that gets this error message.It is very difficult for the monitoring party to identify such behavior and is calling support for assistance whereas if there is an exact error message or the call monitoring button should not be available…
1 vote -
Limit ACD callback to certain queues
New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.
1 vote -
Enable Teams on Poly CCX Phones
To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App
1 vote -
mobile network recommendation
have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving
1 vote -
We would like to do "3way text"
We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?
1 vote -
Swipe option for answering calls from RingCentral application
Customer wants a swipe option when answering calls instead og pushing the answer or reject button
1 vote -
Add a button in RingCentral to launch an external URL
We would like to :add a custom button in the Dialerbe able to select the option "on click of button" to launch an external url using that button
5 votes -
Notification When Someone Reacts to Your Message with an Emoji
The only way to know if someone did this is to hover over the reactions. These days lot of people respond by reacting with a thumbs up or other emoji. I would like to be notified of this. That and a read receipt.
5 votes -
Option to launch an external URL automatically or by user input
In the RingCentral app, if the "Launch an external app or website for incoming calls" option is toggled on, it will launch automatically for all inbound calls. It would be nice to have a checkbox to control whether the web page launches automatically, or upon the user clicking a notification to accept. This will enable the user to skip launch on any inter-company or non-customer related calls.
4 votes
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