6040 results found
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Access to personal contacts during a call transfer
During a call on the RingCentral application, when the call needs to be transferred to someone else, only the Company directory is available to search in. There is no access to personal contacts or any other group. Please add the ability to transfer calls to other groups other than the Company directory.
2 votes -
Update Cisco 191 ATA Setup
We need the system to have a working setup to get the Cisco 191 ATA working and have it added to the system so we can add and use it as a replacement.
2 votes -
Option to shorten the RC Webinar Invitation Link
At the moment, the RC Webinar Invitation link is too long. It'd be great to have the option to generate short URL.
12 votes -
Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without check...
...ing them one by one.. Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without checking them one by one.
1 vote -
Way to search a non ringcentral number to see in which call forwarding it is added
Is there a global search for our account to see if a specific non RC number is associated with any queue or extension
Our main attorney want to know if his cell number is listed as a fall-over number anywhere in the RC system
1 vote -
Presence set different greeting or an identifier when a call is from another user
Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.
1 vote -
Queue overflow user status
Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn off their membership in queue "B" even though the option is showing in that queue. This is causing the overflow queue members to always be active in that queue. Need to use call forwarding to queue "B" as a workaround and queue status will work. This means that the call has to wait…
1 vote -
Forwarded calls are recorded in another user's log
It would be beneficial if the forwarded calls were also recorded in the history log of the user who received the forwarded call so they can also check the contact details of the caller. This would be especially helpful when we've set up a main phone number for our clients to call so the team with their own phone numbers could have an equal opportunity to answer the main phone number's calls, and that they don't have to log in to the main phone number's RingCentral app to check the history log.
1 vote -
Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts
Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts
1 vote -
Disable company greeting globally
I want to disable the ability to use the call greeting feature. I have users making the mistake and recording their voicemail in this slot. Please let me know if this is something globally we can disable for our account.
1 vote -
Call forwarding setup
My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the business and give them time to wrap up anything else they were doing.
1 vote -
Add initiator name when paging a group
When a user pages a group it displays the group name on the recipients phone, no one knows who is initiating the page. We use this feature as a PANIC button and so it is important to know who is initiating the page.
3 votes -
Quick Contact - option to move from Contacts tab to the Phone tab of the App
Customer would like quick access of the quick contacts when on the Phone tab
2 votes -
Add Unassigned Phone from User Page
Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.
2 votes -
disable the external call from limited extension/common area phone
would like the limited extension/ common area phone to have limited access for inbound and outbound calls (unable to receive external phone call and outbound call for external numbers unless its emergency 911)
6 votes -
Barge a call on a Delegated Line Group using Desk Phone
We would like to be able to barge a transferred call to a delegated line group extension using desk phone
2 votes -
Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)
Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
Allow Service…35 votes -
3rd party going to RC to reflect the number of the caller as the caller ID number
3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is the 3rd party number, not the caller's number.
1 vote -
toggle button for block numbers
option to have a toggle button for block numbers
1 vote -
Remove Last Name on Phone Presence
Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.
1 vote
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