6040 results found
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Add Ability to Sort by Unanswered Calls
Please add the ability to sort the phone voicemail list so that unheard messages are at the top. The small dot is very easy to miss when scrolling.
5 votes -
Additional Transfer Option
Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.
1 vote -
IVR that provides link when option is being selected
Wanted to request for a feature when a client is calling the company number they'll receive a link to fill in information
1 vote -
Recording message after customer has been put on hold
When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer who would like to remove collision from the vehicles on his auto policy. I placed the call on park and the agent was not available. I then picked up the parked call at which time the customer told me in detail which vehicles he would like to remove collision and what day he…
1 vote -
caller id w/ company info
For customer's who we already have saved in our contacts, that when they call or text that next to their name shows what company they are with. For example, Devin w/ TSC Truck, INC.
1 vote -
Revise wording on MOS Analytics 'Needs attention' table
Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?
8 votes -
Text Highlight Color on RingCentral App(mobile)
When highlighting texts/messages on the RingCentral App(mobile) and you're using the "Dark" theme, the highlight color is almost invisible. Can we have this changed or have the option for the clients to choose a highlight color?
2 votes -
reviewing missed calls from other extension
It would be great if we can see the missed calls of the extension of other extensions that are included in the call Que from my RingCentral app on my desktop
2 votes -
Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Faster RC status text switch: provide a menu like when switching presence
For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app.For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If you change your status text frequently, these additional clicks and mouse movements add up and get annoying.It would be nice if there was a menu like for the presence, which opens on hovering and allows for choosing the text by a single click, and a way to get to the dialog…
1 vote -
Multiple email to receive failed login attempt
Should be able to set multiple emails to receive failed login attempts on the online account
1 vote -
Custom rule for the whole call queue in general not multi site
Custom rule for the whole call queue in general not multi site
1 vote -
Key presses to stop and continue recording of the call
Key presses to stop and continue recording of the call.
1 vote -
Add Linkvil devices supported devices or devices with IP67 rating.
To support devices of Linkvil. Linkvil W611W Portable WIFI PhoneWiFi connectionIP67 rating (waterproof and dust resistant)
1 vote -
ability to log in to multiple devices using RC Phone without creating a virtual number
customer wants to see the messages on the RingCentral phone app that was sent to their RingCentral Phone App using a virtual number and wants to be able to still reply to it. because right now it shows the number is not assigned.
1 vote -
Move the "Add More Numbers" from the RC app Block Specific Numbers to the top of the screen
When adding numbers that need to be blocked from the app (Admin tools > User management > user ext > Screening, Greeting & Hold Music > Blocked Call > Only block these numbers or area codes > Specific numbers), the option to Add More Numbers is located at the very bottom of the page. This should be located at the very top of the page. This will speed up the process of adding blocked numbers. We have lots of blocked numbers, and we have to scroll through lists of numbers just to get to the option to add more numbers.
1 vote -
show all numbers associate with the contacts
Please include a feature were all the numbers associate with the contact show up when sending a fax
1 vote -
Dial by Name Directory
Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transferStep to Reproduce:
Login to UID:
Click Phone system,
Auto…6 votes -
Custom Rules - Called Number to include extension as well as DID
Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.
13 votes -
A way to re-enter the queue before the after call wrap up time has finished.
Our staff appreciate a wrap up time after the call, but not all calls require the same amount of time. To be able to re-enter the queue at will would be useful.
20 votes
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