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179 results found

  1. Ring Sense API Access

    Customers with RingSense accounts would like to Integrate and have requested API Access.

    21 votes
    3 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. transcribe 2 language

    I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

    Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Call ID That is attached to the initial conversation should also be visible on the ring sense.

    Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. RingSense: Payment/Plan Option to extend 1yr Call Retention

    The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    32 votes
    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
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  6. Separate Reports For Each ScoreCard Questions

    we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. Option to permanently remove access for RingSense on the RC App

    An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Deley option in releasing comments

    Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Integration with Brivity CRM

    Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. brivity

    Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. RingSense agent performance report

    have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record

    When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  14. Ability to Delete Calls for Privacy Concerns

    There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. translator

    Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Netsuite Integration

    This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    3 votes
    New  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Show all Scorecards in RingSense calls regardless of call category

    Currently, the system is designed to display scorecards based on the call category.
    It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. integrate ringsense to lawmatics

    Requesting to be able to integrate lawmatics crm to ringsense

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. RingSense Sentiment Playback Tracking/Pinpoint

    The suggestion is that, in playback view, clicking on 'Sentiment' shows the negative pinpoints in the interaction timeline which will let Supervisor drill down to exactly where negativity was marked.

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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