Skip to content
← RingCentral Ideas

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

326 results found

  1. Organize AI Receptionist FAQs by Categories or Topics

    The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  2. Imprint date, time, and duration in AI Notes.

    For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  3. Deley option in releasing comments

    Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Allow AIR to be an option for an incoming call queue group.

    Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  5. Integration with Brivity CRM

    Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. RingSense Trackers and Tags being customized per department/team or user.

    Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  7. Turn off call recording disclaimer for specific users

    The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  8. brivity

    Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Free call transcription for more than 30 minutes.

    A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. turn on ringsense ai

    Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  11. RingSense agent performance report

    have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Ability to turn off the summarize unread messages across the entire organization

    We would like to turn off the "summarize unread messages" option across our entire company.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  13. Reduce Call drop Rate

    Reduce the dropped call rate by the AI receptionist.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  14. Make it possible so that searching for call recordings in RingSense can be done by using UII

    Make it possible so that searching for call recordings in RingSense can be done by using UII

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  15. When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record

    When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  16. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Ring Sense Customer Scorecard

    Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    5 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  18. Ability to send email notifications

    Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Automatically delete the same faxes previously marked as spam

    I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Ability to Delete Calls for Privacy Concerns

    There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
1 2 … 6 8 10 … 16 17
  • Don't see your idea?