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298 results found

  1. Ability to report and print completed evaluations.

    Ability to print / report on completed evaluation forms for agents.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  2. Disable notifications RingSense

    Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  3. Add the ability to enable/disable the AI Notes feature on transferred calls.

    Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. RingSense Analysis of Google Meets meetings

    Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. RingSense: Pull in/Filter Calls based on Duration

    Suggestion is to customize the duration of the calls that get pulled into RingSense.
    Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.

    21 votes
    Future Consideration  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  6. ability to skip to main part of the call by utilizing the call transcripts

    Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  7. Manually upload calls

    Add calls manually to allow to create a best practice libary

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Edit AI Metric Scores

    There is already an idea in for RingSense for Sales, but this is critical for RingCX as well. If a supervisor disagrees on something like negative sentiment, they should be able to modify.

    In addition, it would be nice to modify the thresholds of metrics like talk-to-listen ratio and what counts as a "negative" ratio.

    Link to other idea for RS4S: https://ideas.ringcentral.com/forums/958502-ringsense-ai/suggestions/48113318-the-ability-to-change-the-ai-score

    7 votes
    0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  9. RingSense AI Availability for RingEX Users

    New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. RingSense Sentiment Playback Tracking/Pinpoint

    The suggestion is that, in playback view, clicking on 'Sentiment' shows the negative pinpoints in the interaction timeline which will let Supervisor drill down to exactly where negativity was marked.

    17 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Ai transcription and call summary in French

    From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  12. Ingest more recordings (internal meeting and previously recorded meetings)

    With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
    Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.

    3 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Reports

    I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. A better E-mail notification system when a new feature is added on the System.

    The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
    There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
    Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  16. Add support for RCV into RingSense AI Assistant

    Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. Create deals without having a CRM connected

    Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Export Details/Data

    I would like to be able to export the scorecard details, please see below for reference. Thank you!

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Chinese Language Support

    Support for Chinese via transcription and translation in RingSense.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  20. call park recording

    Customer would like to have call recording option for call parking

    10 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
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