821 results found
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Disable User Ability to Turn Off and On AI Call Notes
Disable the User's Ability to Turn AI Call Notes On and Off. Only the admin can turn on and off the setting on the admin portal.
1 vote -
I would like a summary of all calls to scan for questions from customers to build a list of frequently asked questions.
Provide a periodic summary/report that scans transcripts of all calls (ingoing and outgoing) for questions that customers ask which will contribute to building a list of frequently asked questions. The intent is after a year or so, we will have a list of 100+ frequently asked questions that we can then train our employees with and arm them with responses to the questions. We can also train an AI agent to respond to these questions once they are all gathered and compiled.
1 vote -
Make the Team Coaching insight printable or into a document I can share with other leaders of my org.
Make the Team Development Plan/Coaching insight printable or into a document I can share with other leaders of my org.
2 votes -
Train Ringsense with Our Policies, SOPs & Training Materials
To make Ringsense even more helpful, we can upload our internal policy documents, SOPs, training manuals, and guides directly into the platform. This would allow Ringsense to answer questions and provide support based on our actual procedures and documentation—cutting down on manual lookups and boosting accuracy in day-to-day operations.
✅ Supports formats like PDFs, DOCs, and other common file types
✅ Great for onboarding, compliance, and consistent support
✅ Scales knowledge-sharing across teams19 votes -
Log SMS feature through ACE Integrations (eg. Bullhorn)
Allow ACE to include SMS logging to reflect to supported CRMs such as Bullhorn
1 vote -
1 vote
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Flag Calls - Hide from agent, visible only by admins/supervisors
Customer request: Ability to hide calls from agents if highly sensitive and/or calls that they do not want to impact an agent's score, yet keep the recording available for specified supervisors to use and review.
Idea would be to manually move sensitive calls into a shared folder that only specific managers can access. It should be hidden from the agent once moved, and marked private
1 vote -
AI Receptionist - Ability to disable transfer confirmation message
AI is always asking a confirmation "Got it, I'm preparing to assist with your sales inquiry. I can transfer you to our sales team. Would you like me to do that?" before the transfer.
A setting to remove this confirmation message to transfer the call directly after triggering the context rule would be more efficient.8 votes -
AI Monthly coaching insights
When your team members view their monthly AI coaching insights, it would be great if as managers we could be able to identify who has read them and who has not.
9 votes -
Expose ACE Conversation Topics in Salesforce Activity Records
Summary
Enable the ACE Salesforce integration to populate the AI-generated Topics from the ACE Overview tab into the corresponding Salesforce Activity record.Business Need
Customers use the AI-generated Topics as a quick summary of what was discussed during a call. Having this information available directly within the Salesforce Activity record would eliminate the need for users to switch between ACE and Salesforce, improving efficiency and providing better visibility into customer interactions.Requested Enhancement
Add support for syncing the AI-generated Topics from the ACE Overview page to Salesforce Activity records.
Allow administrators to configure the destination field(s) (e.g., Activity Description, Custom…1 vote -
Make it easier to modify After Hours call routing
Our company has to change the routing for After Hours calls frequently. Not daily, but once or twice each week.
Currently, the only way to do that is to follow this long path...Phone System > Groups > Call Queues > Primary Call Queue > Call Handling and Agents > After Hours > How to handle calls during after hours
That's a lot of clicking. I dread it each time I have to change it. And, it can only be done in a browser. There's no setting in the mobile app for this.
Please consider providing access to this and possibly…
1 vote -
Automatic email for follow-up generated post call
After a call is completed, the system will generate your preferences for a follow-up email and send directly to the user.
1 vote -
Change the name "transfer to receptionist"
The concept of 'Receptionist' is no longer fully valid in all terms, like the police. We need a way to say:
Let me transfer you to <TITLE>
TITLES
An Officer
A Police Officer
A member of the customer care team
Customer Services.4 votes -
RingSense_OrganisationTab_ Ability to reset the Industry field settings to their default configuration.
The customer wanted to have an option to reset he Industry field settings to their default configuration.
RingSense > Admin Settings > Organisation> Update the Industry field3 votes -
ACE Tracker Conditions
Would be nice to have more conditions with the key words. Like and or.
1 vote -
AVA follow-up prompt structure like common LLMs like ChatGpt, Gemini etc.
The Customer raised a concern in regards to AVA. They are able to utilize it but they want to have an option for a follow-up prompt like ChatGPT or Gemini.
Because of that, they are forced to use third party Chatbots for ACE.1 vote -
Custom responses to objections in live AI coaching
I use a flip chart with common objections and custom responses that I want my team to make. I would love the ability to somehow integrate that in the AI Conversation Expert
1 vote -
Option to assign SMS on AI Receptionist to another user
Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user
18 votes -
forwarding calls to AI Receptionist from a call queue
Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.
18 votes -
AI Receptionist Email Notifications with Caller Responses
Please add the ability for AI Receptionist to send email notifications that include the caller’s responses to the AI Receptionist questionnaire after the interaction is completed, similar to how voicemail email notifications include the caller’s recorded message.
4 votes
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