583 results found
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Remove RingSense from agent view
Customer Genpact would like to us to remove RingSense from the RingCX agent's view. Agents are to be monitored/recorded but they don't want agents to see RingCX at all.
8 votes -
Insider threat detection using AI by Data-Mining call transcripts
I am from the security operations team.
I worked on several incidents related to social engineering that originated from calls. Plus, people are giving away sensitive info to untrusted callers.I think we need a security feature that data mines such transcripts and senses the context to see if they include confidential info or info that sounds like a scam. Then generate an alert for the security and IT team. This would help prevent many social engineering attempts, which initially start with failure and then end up being successful. This can be a useful feature to generate revenue as it…
1 vote -
Advanced Analytics in RingSense
Identify sub-topics in the RingSense Trackers. Today, I have to read the AI Transcripts to determine what happened at the detail level. For example, in Retail, we will see a large proportion of calls with the Tracker - Shipping Delay - but there may be various causes for the delay - It could be a Shipper issue, a warehouse issue, an inventory issue, etc. This would be very helpful in communicating VoC to a broader audience, in addition to expediting the recognition of issues and trends.
1 vote -
AI feature that'll automatically send out transcribed notes via email
The customer wants us to add an AI feature that'll automatically send out transcribed notes via email
5 votes -
AI Notes to capture the CNAM as the name of the caller/participant
When an external caller is not saved in the company contacts, AI notes show the name of the caller as Participant[xxxx] (xxxx is the last 4 digits of the caller's number). Even if the caller has a CNAM, it still shows Participant[xxxx] in AI notes.
It would be a great addition to the feature if it could incorporate the CNAM in AI notes, and display the CNAM of the caller instead of Participant[xxxx] if the caller's number is not saved in the company contacts.
3 votes -
Allow AI Notes and Transcripts to be pulled by Zapier.
Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.
6 votes -
AI integrayion with optus , ring central i dont have ai yet
AI integration with optus , ring central
not done yet very dissapointing1 vote -
AI Assistance Notes Archive Feature
Description:
Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.Purpose:
To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.3 votes -
Option to assign the same number to multiple AI Receptionists (AIR) for SMS.
Right now, we can only assign 1 number per AI Receptionist for SMS use. There should be an option to assign same number to multiple AI Receptionists.
1 vote -
Ability from the admin portal to see if a user has a device on call forward.
We would like to have the ability to see if someone has forwarding activated for a device, i.e. desktop phone, (Poly, mitel, ect).
1 vote -
Manage Post-call Summary and Automatic notes account wide via Admin Portal
We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.
14 votes -
Remove or communicate that functions aren't working right now
Today I was testing the AI receptionist that I set up for my business earlier this week. The text feature was offered by the AI receptionist but it was not working. I tried multiple phone numbers, and I chatted with a tech person to make sure my account was set up correctly. It was. The rep stated that the AI receptionist was in beta and there could be times when it is not functioning 100%. I think maybe that if a function isn't working, don't offer it as an option to clients / customers. It is a cool feature, and…
1 vote -
SMS view needs sticky DID filter option
Within ring central app, SMSs are all grouped together regardless of how many SMS enabled phone numbers are enabled and have received texts. The SMS view needs a top drop down that allows the user to select a DID and there by view only SMSs sent to from that DID. The all together view currently does not allow this and it requires a deep level of clicks to find which DID the conversation is established with. Also having a sticky DID filter drop down avoids accidentally sending Texts from an incorrect DID.
By sticky, the DID selection should persist between…
1 vote -
Back Up Extension Schedule
create an option to create a schedule for the back up extension for companies who have rotating on call schedules and part time employees.
1 vote -
edit address entry on AI receptionist Location and business hours
Edit address entry on AI receptionist, Location, and business hours
When an incorrect address is entered on the 1st main entry, it creates confusion if the entry is just disabled. There is an option to hide disabled entries, but having the option to edit them is ideal.
1 vote -
Change the "Share" option for Outlook to use the default email client rather than OWA
At the moment when you wish to share the notes via email, the Outlook option launches a new email in Outlook Web Access. This should be changed to follow the system settings and default email client so that "Outlook (Classic)" can be used.
The primary use case for a lot of businesses is that Outlook's desktop client may have COM add-ins which are required for their business operations, and do not function in OWA.
1 vote -
Add a 5-Second Response Delay for the AI Receptionist
To prevent the AI receptionist from interrupting customers while they are still speaking, configure it to wait 5 seconds before responding.
This ensures a more natural and polite interaction.
1 vote -
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to a "receptionist", even when the transfer options in the AIR studio are toggled off. If the caller states "Live human", it will tell the caller there is nobody to take the call, but the specific phrase "I want to speak to a human", the AI receptionist will constantly offer to transfer to a receptionist that doesn't exist. This puts callers into an endless loop where they don't get a receptionist, and get frustrated and end the…
1 vote -
AI Receptionist will transfer calls to operator if caller is silent for 10 seconds
AI Receptionist will transfer calls to operator if caller is silent for 10 seconds
1 vote -
Knowledge Hub AI Receptionist - Website
To allow users who make periodic updates on the website to either sync changes automatically or update the saved items. At present, the only option in Knowledge Hub AI Receptionist is to delete the existing version and upload a new one
2 votes
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