368 results found
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Create deals without having a CRM connected
Allow admins/managers to create custom deals when there is no CRM
Integrations connected.2 votes -
Chinese Language Support
Support for Chinese via transcription and translation in RingSense.
3 votes -
RingSense Audit Trail
Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).
Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).
Audit Trail will bolster Security of Data
Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.
10 votes -
Allow Comments and Feedback anywhere I listen to a call
Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.
3 votes -
Ability to associate trackers to teams
Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.
2 votes -
Call filtering base on completed/not completed scorecard
Ability to filter calls based on the completion status of scorecards.
6 votes -
Show RingCX UII in Ringsense
Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.
1 vote -
disable video meeting
Customer want to turn off or turn on video meeting from users extension , or for standard Roles.
2 votes -
Ability to map CRM push to selectable objects
Ability to map notes/output to selectable CRM objects (currently static)
3 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
3 votes -
Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given3 votes -
Auto-Assign Managers in RingSense
Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.
Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.
2 votes -
Separate Note Deletion and Call History Deletion
Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.
1 vote -
"IVR Callback Option with Automated Contact Information Delivery"
*The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"
3 votes -
When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer
It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer
3 votes -
User AI Writer with Outlook integration to launch email client
Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.
1 vote -
CRM Contact/Phone Number Matching Improvements
RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.
For example:
Mobile Phone
Other Phone
Home Phone
Secondary Phone
Assistant Phone5 votes -
Add ability for Client to add custom prompts
Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary
"You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…
1 vote -
Enable one-click "mark for followup"
We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.
1 vote -
Pipedrive
Would love to see Pipedrive integration for RingSense AI
1 vote
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