768 results found
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Allow Dashboard to be available to agents
Currently, the Dashboards can only be shared with staff with Admin rights. Agents cannot see when others are on a break or at lunch. When you have a lot of agents and they cannot see whether the person before them has returned, it makes it difficult to assure proper staffing. Also, it is difficult to make sure that everyone is properly logged out at the end of the day if there is no supervisor on the shift.
3 votes -
English and Spanish message
Can we get an option instead of "Please say 'English' or 'Spanish' to continue." "También hablo español" this will make the call flow smoother.
5 votes -
Customer should have the option to dial an extension immediately.
Customers should immediately be given the option to enter the extension of the party they would like to speak to if they choose to avoid the AIR receptionist. This would be helpful in making the process more efficient for certain customers and avoid the extra unnecessary time that will count against our useage.
1 vote -
Add Russian Language Support for AI Receptionist
Request to add Russian as a supported language for the AI Receptionist to better serve customers who primarily communicate in Russian.
2 votes -
Capability to Use Initial Toll-Free Number as an Extension for AI Receptionist
When dialing the main number and entering 877, the system should play the test call flow that demonstrates how the AI Receptionist is configured. However, instead of initiating the test mode, the call is routed through the normal Auto Receptionist call flow.
We also replicated the issue by calling a user extension and pressing 877 during the user greeting. The behavior is the same—rather than triggering the test prompt, it continues to follow the standard routing for that user.
This confirms that if the extension number being used is the initial Toll-Free Number (TFN), the test will not function as…
3 votes -
AI Notes user access
It will be best if the admins can set the user permission on the account to turn on/off AI Notes.
16 votes -
"record user name" option for AIR stand-alone accounts
Callers leaving a voicemail for an AI receptionist are hearing the user’s recorded name. The customer does not want callers to hear the person's name in the voicemail greeting. There should be an option to edit the "record user name" just like with the regular plans that RingCentral has.
1 vote -
Instant Notifications added to views
The ability to get daily, weekly, and monthly notifications are great for the various views. It would be critical for some businesses to get instant notifications for calls hitting certain criteria.
10 votesI'm pleased to announce that this feature is now available in your account. You can create a saved view and use it to subscribe for immediate notifications/alerts for the view.
You can find additional details in the attached image.
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AI Receptionist After Hour Setup
A customer would like a clear setup for the AI Receptionist during after-hours. They are requesting features such as scheduling a callback, capturing caller information, sending the information via message/SMS to a team group, and/or forwarding the call to a specific person so the customer can be assisted in case of an emergency.
1 vote -
AI is not speaking the caller language entirely all through out the call flow
If a caller speaks Spanish and the AI responds in Spanish, the transition from Spanish to English is currently considered normal behavior in a multilingual setup, since English is configured as the primary language. One way to prevent this would be to set Spanish as the only language with no secondary language; however, the client has declined this option. Given the current configuration—English as the main language and Spanish as the secondary language—is it possible for the AI to continue the conversation entirely in Spanish once the caller begins speaking Spanish, and maintain that language consistently until the call is…
1 vote -
Views for Trackers
ability to create and save custom filter views on the Trackers page, similar to the Interactions page.
4 votesI'm pleased to announce that this feature is now available on your account. You can save filters and create specific views on the trackers page.
Please find details in the attached screenshot
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RingSense - Change Audio settings
The Ability to change the Audio settings or the playback audio channel from Monolog to stereo etc,
7 votes -
AI Conversation Expert to Microsoft Dynamics 365
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
Currently, we only support creation of tasks in MS Dynamics.
We hope that we can consider adding calls to log the call in Dynamics in the future.
2 votes -
LIVE TRANSFER
WHEN ATTEMPTING TO LIVE TRANSFER. ONCE THE AGENT PRESSES TRANSFER. THE CUSTOMER SHOULD AUTOMATICLY BE PLACED ON HOLD. THE NEXT OPTION SHOULD BE WARM TRANSFER. THIS WILL ALLOW THE AGENT TO SPEAK TO THE REP AND GIVE INFORMATION BEFORE THE TRANSFER. ONCE THE REP AND AGENT HAS DISCLOSED INFORMANTION. THE NEXT OPTION SHOULD BE TO MERGE THE CALL WITH THE CUSTOMER AND REP.
9 votes -
1 vote
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RingSense Tracker - New Context
Once a new context is created for a tracker, it should be automatically available when this new context needs to be used for a different tracker.
3 votes -
RingSense Trackers: please add clone or duplicate option
RingSense Trackers: please add clone or duplicate option.
3 votes -
call transcription in ringcentral app when calls are made through salesforce
Unable to easily view the call transcript when calls made thru salesforce.
A user who had ACE, can see an option to view the transcript where the other users who doesnt have ACE cant see the transcript when calls are made thru salesforce.It could be better if the calls made thru salesforce or RC app are available to be viewed and access still thru RC app.
1 vote -
Custom API for AI Receptiopnist
Having the ability to integrate a custom API with RingCentral’s AI Receptionist would be a game-changer for us. It would let us connect our existing CRM and scheduling tools directly to the receptionist, so it could automatically pull up customer info and book appointments without any manual input. That kind of seamless flow would save us so much time and reduce errors, plus it would make the experience way smoother for our clients. Honestly, it feels like the perfect way to take our customer service to the next level
8 votes -
Include the call's duration to be included in the AI notes call summary that are emailed following a call
After a call is ended, an email is sent to the user with call summary using AI notes. Currently, the duration of the call is not in that email. It would be tremendously helpful if it was indicated with the call information.
1 vote
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