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  1. We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    3 votes

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    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  2. Good Afternoon,
    Sam Cohen with Allied Movers just following up on your move. Even if you do have this booked with another company as an A+ rated 5 star carrier for many many years we do have a MEET OR BEAT policy to not only match but beat your quote by up to 10% either way give me a shout there are some really nice things we can do for you. Ill look forward to hearing from you. 1-888-533-3710 x101.

    2 votes

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  3. Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough

    2 votes

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  4. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    2 votes

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  5. There needs to be a notification option for when a specific tracker is triggered in a call. This would allow us to use our customized trackers and catch potentially missed sales opportunities by creating the ability to immediately follow up.

    2 votes

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  6. Create work flow and call script should be able to be read fromthe portal and input live transcript as call is taken place. This would be great for taking data from ring sense to scheduling software.

    2 votes

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  7. Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    27 votes

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    1 comment  ·  Other  ·  Admin →
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  8. When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    5 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    4 votes

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  10. Today, RingSense is largely scoring calls based on Powerskills and speaking etiquette. Because of this, the benchmarks or recommendations for each metric should be customizable. Different businesses and industries have unique standards for Agent Talk Time, Patience, Longest Monologue, etc. Admins should be able to set the standards from an org and/or role level.

    21 votes

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    0 comments  ·  RingSense  ·  Admin →
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  11. if scorecards can show timestamps for when the behaviors are observed.

    2 votes

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  12. I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.

    2 votes

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  13. Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    4 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    8 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  15. It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes

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  16. It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    2 votes

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  17. Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.

    6 votes

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  18. Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    30 votes

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    7 comments  ·  Other  ·  Admin →
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  19. I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    2 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  20. Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...

    8 votes

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