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359 results found

  1. Show in coming phone number

    Display incoming phone number

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  2. Call type filter in tracker in RingSense

    Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Comprehensive Data Download from RingSense

    The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    15 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Option to assign SMS on AI Receptionist to another user

    Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  5. AI live transcription

    enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app

    12 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. Call Type Trackers - Trackers to include a filter to track by the service line call journey

    We would like to be able to filter Trackers not just at Customer Service Level (highest level) but by call journey to quantify the number of calls into a specific service line - such as Repairs / Streetpride / Waste etc and then to track the concept or phrase asked of it.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Email AI Receptionist Call History Summary After Each Call

    Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID…

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  8. Auto-email AI Assistant phone call transcripts to RingCentral User

    Our team would like a feature to set AI-generated phone call transcripts to automatically be emailed to the RingCentral user, instead of needing to manually send the transcript for each phone call.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  9. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  10. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  11. Advanced People/Team view in RingSense

    Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Ability to see if the users are utilizing the AI Call Notes feature

    Ability to see if the users are utilizing the AI Call Notes feature

    I know I can see who has the toggle on but I do not know if I can see if they are actually utilizing the feature or not.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    4 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  14. Ability to remove/delete implicit teams within RIngSense

    Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.

    8 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  15. Calls processed in RingSense should display the Contact Name.

    When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    10 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Automatic sharing of AI Notes to Another User

    Current Functionality:

    The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
    1. Email (Outlook and Gmail integration)
    2. Direct Message within the RingCentral App

    Requested Functionality:
    Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
    1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
    2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. AI keyword script recognition

    i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  18. AI feature that'll automatically send out transcribed notes via email

    The customer wants us to add an AI feature that'll automatically send out transcribed notes via email

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  19. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    Today RS4RCX is an outstanding companion to RingCX, analyzed conversation is truly incredible. Having a secure repository for RCX conversations is something we have come to rely on. Today however recordings in RS4RCX are only tied to agents licensed in RCX.

    Missing are those conversations that did not have an agent tied to the segment. It is highly desirable to pull, analyze and store calls in RCX IVR including voice mails, cloud profiles, track numbers and voice surveys.

    Being able to audit voice mails that were left is an easy and daily example of how RS4RCX supervisors can use the…

    25 votes
    Under Review  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  20. RingSense Interactions Tab

    RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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