821 results found
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increase lead questions
My costumer would like to be able to add more than 5 lead questions in his AI Receptionist .
Costumer has a law firm.
Increase the limit to 10–12 custom questions, or allow for Conditional Logic/Branching so that the AI can gather more nuanced data points based on the case type selected by the caller.Impact: Expanding this feature will allow the AI Receptionist to function as a true "Intake Specialist" for professional services, significantly reducing the manual follow-up time required by legal staff.
13 votes -
Add Independent Controls for RingCX ACE Recording and Transcription
Feature Request:
Request the ability to independently enable or disable call recording and transcription in RingCX ACE.
Current Behavior:
Recording and transcription are currently tied together. The available configuration is effectively all-or-nothing, meaning administrators cannot disable transcription while continuing to retain the call recording, or disable recording while retaining transcription.Requested Enhancement:
Provide separate configuration controls for:Call Recording
Call TranscriptionThis would allow administrators to choose whether to:
Record and transcribe the interaction
Record the interaction without transcription
Transcribe the interaction without retaining the recording, where technically supported
Disable both recording and transcriptionBusiness Use Case:
Customers may need…3 votes -
AI Receptionist
A call is coming through the AI receptionist, and we want to be able if it's an EMERGENCY call or not. The EMERGENCY call will be identify by the AIR with a single word.
If it's, I need to identify who is the person calling. To identify that person, I want the AIR being able to ask the name of the person calling and ask for a license number.
The AIR must be able to have this person on file and understand, which client is it.From there, I want the AIR to transfer the phone to our appropriate team…
5 votes -
Email AI Receptionist Call History Summary After Each Call
Description:
Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.Details:
The email should be sent immediately after the call concludes.
The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.
Include all available details, such as:
Caller name
Phone number
Date and time of the call
Duration
Call status (answered, missed, transferred, etc.)
Department or person transferred to (if applicable)
Full conversation transcript
Any assigned tags or notes
Caller location and caller ID…
48 votes -
Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.
Allows the AI receptionist to be configured to provide exact, consistent responses to FAQs while presenting all available options without requiring follow-up questions.
13 votes -
AI Conversation Expert/Ringsense - exportable reports
ACE needs the ability to export Coaching Insights (Team Plan and Individual Development Plan) to PDF, Word, Excel, PPT format. This would help with third-party coaching and formal report writing. At the moment there is no facility to export this data, which is real pity as the ACE functionality is very powerful.
6 votes -
AI Receptionist Log of Call Flow
I would like to see a log of all connected calls and what ultimately happened, step by step - what questions they asked Naomi, etc. This would help me know my prompts are good and I'm not missing any commonly asked questions that should be added to knowledgebase. In excel, each Q & A would be a separate column.
Also a call should be disconnected if the AI receptionist does not receive a reply within 10 seconds.
7 votes -
Deskphone Pairing and HUD features working at the same time
Managers who enable Desk Phone Pairing lose the HUD Monitor/Whisper/Barge controls. Disabling Desk Phone Pairing immediately restores them. Employees can remain paired and still be monitored, so the limitation appears to exist only on the supervisor side. Supervisors should be able to use AI Call Notes and Call Monitoring simultaneously without toggling Desk Phone Pairing.
4 votes -
Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions
As a law firm evaluating the RingCentral AI transcription feature, we've found that the current system automatically omits foul or explicit language from transcriptions. While this is understandable for general use, there are scenarios, especially in legal, law enforcement, or investigative contexts, where capturing the exact language used is essential for accuracy and documentation.
Please consider adding a configurable option to allow transcription of foul or explicit language, either:
- As a toggle in Admin or User settings, or
- As part of a special compliance or legal mode
This would give organizations the flexibility to choose whether or not…43 votes -
AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
11 votes -
We currently don't have an option yet to change the phonetic spelling of a certain word so that the AI can pronounce the word correctly.
We currently don't have an option yet to change the phonetic spelling of a certain word so that the AI can pronounce the word correctly.
4 votes -
Allow UK English in follow-up email
In the 'Customize follow-up email' window, the language is currently only allowing American English. Can we have the option to choose UK English here?
4 votes -
Missing Transcript after Changing Role
Can have an option that USER Change Role they can still retrieved their AI Notes
2 votes -
Adding Columns to ACE
Add columns like client Name and email/phone number to the Ring Sense Interactions list
9 votes -
Coaching insight in ACE
The ability to automatically notify agents via email on a weekly or monthly basis regarding their coaching insight in ACE.
5 votes -
AIR Minutes Usage Threshold Notification
When the AIR Minutes has been 80% used, an email notification should be sent to the customer so they can adjust their call handling and prevent over charges. Have the freedom to choose if they would like boosters to apply.
2 votes -
Under trackers in ACE, allow the ability to export the topics of frustration comments.
Under trackers in ACE, allow the ability to export the topics of frustration comments.
6 votesWe're currently working on this feature
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Being able to use Call History to train AVA. AI assistant if you could review the Call history, and right click on
as a Product improvement, it would be really helpful in the AI assistant if you could review the Call history, and right click on a statement or part of the conversation and tell the AI how this request should be routed.
2 votes -
Bypass AI Receptionist Greeting
For the AI Assistant, when I call it first has to go through the entire greeting before it can recognize/process verbal commands to connect me to a call. Is there anyway to bypass this so I can make it so verbal commands can be heard right away during the greeting?
14 votes -
Please add a way to share Coaching insights with other managers or anyone really, like HR staff etc.
Please add a way to share Coaching insights with other managers or anyone really, like HR staff etc.
5 votes
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