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259 results found

  1. An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.

    2 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  2. continue automatic AI note taking and or recording after you take someone off hold

    4 votes

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  3. Customers with RingSense accounts would like to Integrate and have requested API Access.

    21 votes

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    3 comments  ·  RingSense  ·  Admin →
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  4. "Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,

    Dear XXX, I would like to...

    The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."

    2 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  5. Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes

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  6. The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    32 votes

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    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
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  7. Provide QM Reporting on RS4RCX that provides details of incoming Interactions, compiled with API Data from RingCX on Abandoned Calls and marry the abandoned with Sentiment and the number of available agents in the timeline.

    Useful information to have in the report based on Hourly (with a date/range selected), daily, weekly and monthly. 
    The number of interactions could show peaks and valleys, when abandoned interactions occurred, what the average sentiment was of the handled interactions at the time, average wait time, average handle time, number of agents logged in, number of agents available, number of agents busy and number of…

    16 votes

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  8. An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  9. A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes

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  10. Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes

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  11. Make it possible so that searching for call recordings in RingSense can be done by using UII

    2 votes

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  12. Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.

    2 votes

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  13. Change AI Pre-recorded message before transcribing

    3 votes

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  14. Should have a live call listening to shadow.

    4 votes

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  15. Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    2 votes

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  16. Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded

    1 vote

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    1 vote

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  18. 3 votes

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  19. Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.

    2 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  20. just like CALL RECORDING works on all phones regardless of method dialed or answered (via Ring Central App and physical Desk Phones / VOIP), please make AI NOTE TAKING work on VOIP physical desk phones, too. Note taking only works if a call is active in the app, which doesn't work in my situation with external VOIP headset.

    Calls made from or to my desk phone get CALL RECORDING automatically and I can replay the recordings. But not AI NOTE TAKING, even when i my account settings have AI Note Taking set to ON FOR ALL CALLS.

    1 vote

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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