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361 results found

  1. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  2. RingSense Interactions Tab

    RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  3. Buld Download for Transcripts in Ringsense All Interractions

    We would like to have the ability to bulk download all interaction call transcripts.
    It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Portuguese Language on RingSense for RingCx

    The customer has requested that RingSense support Portuguese language recognition. They would like RingSense to understand Portuguese spoken during calls and generate insights and data similar to what is currently available for English.

    As this feature is not yet supported, the customer is considering canceling their RingSense for RingCx subscription for now. Please include this request in future product updates or roadmap considerations.

    1 vote
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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  5. automatically email recordings & transcripts

    automatically email recordings & transcripts

    14 votes
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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  6. Park Calls and Announce over paging extension

    In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.

    I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  7. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    6 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  8. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    This is for RingSense for RingEX, RingCX and Sales...

    Today, RingSense allows for the redaction of US data points:
    - Credit Card, Email Address, IBAN Code, Phone number, US Bank Number, US Drivers License, US ITIN, US Passport, US Social Security number.

    For the UK Market, for all deployments, we are going to need as a basic:
    - National Insurance number
    - NHS Number
    - UK Passport
    - UK Drivers License
    - UK + International Bank Number
    - UK Postcodes
    - Others (Maybe doing a custom redaction leveraging regular expressions)

    27 votes
    Under Review  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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  9. transcript the recorded call into text

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  10. Would like to be able to listen to AI calls.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  11. if scorecards can show timestamps for when the behaviors are observed.

    if scorecards can show timestamps for when the behaviors are observed.

    4 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. AI assistance to route incoming calls

    AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.

    2 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  13. AI to answer/receive incoming calls

    i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  14. download transcript after the call is finished

    Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    7 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    2 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  16. Scorecard Additional Option

    When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    8 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  18. Make a few edits to the recap and tasks in AI

    I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  19. AI note taking after a recorded phone call

    When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.

    1 vote
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  20. AI Assistance Notes Archive Feature

    Description:
    Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.

    Purpose:
    To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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