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367 results found

  1. RingSense Dashboard based landing page to drive adoption and insight

    It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention

    59 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. forwarding calls to AI Receptionist from a call queue

    Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  3. AI Receptionist pick up phone call only after several phone rings and no answer

    An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. AI Receptionist to pick up call After phone rings and no answer

    An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  5. AI receptionist voice

    AI receptionist voice settings,

    The ability to select random and select a group of voices that can be randomly chosen to speak.

    • Or an option to schedule a different AI for different times of days
    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  6. AI Reception frequently asked questions

    A back up for frequently asked questions, or a password to protect before deleting the whole section.

    I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.

    :)

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  7. physical phone ai

    Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. Ability to Configure Standard Roles in RingSense for RingCX

    Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  9. Automated reports for RingSense managers

    Automated and customizable reports that can be scheduled for delivery to RingSense managers via email daily, weekly, monthly, etc.

    34 votes
    Future Consideration  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Announcement message for Notes should only play when connected.

    Users are able to make a call and turn notes on immediately, which then plays the announcement after 2-3 rings, before the callee answers, and is not played again when connected. would prefer the announcement plays once when the call connects to ensure legal compliance.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  11. Language of the call should match language of transcription

    Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  12. Duration Total

    When filtering a list based on participant, the bottom of the screen shows the call total. Next to it or when clicked on, have metrics that are from that. Duration total (talk time), unique numbers called, etc.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. disable AI for Meetings

    Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  14. integrate FieldEdge

    crm

    1 vote
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  15. AI Notes user access

    It will be best if the admins can set the user permission on the account to turn on/off AI Notes.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Ability to export Users and Teams lists

    I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. Customize ring tone for different call queue calls

    Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    5 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. AI Receptionist Enhance URL Detection for Standard Formats

    Have the option to say the exact website link including www. & .com including emphasized individual letters

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  20. Conacts

    Contact information should carry over from Ring Central, so you can easily identify who the transcription belongs too.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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