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  1. Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.

    Possibly…

    1 vote

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  2. Customer would like to have call recording option for call parking

    9 votes

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  3. We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    2 votes

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  4. Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes

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  5. Ability to filter calls based on the completion status of scorecards.

    6 votes

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    1 comment  ·  RingSense  ·  Admin →
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  6. The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.

    7 votes

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    0 comments  ·  RingSense  ·  Admin →
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  7. Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).

    Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).

    Audit Trail will bolster Security of Data

    Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.

    9 votes

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  8. In Conjunction with the Auto Redaction, Offer a new Role/Permission for Manual Redaction allowing an authorized user to redact via audio timeline and or the transcript that places the traditional marker line over the audio/text section. When redacted all corresponding data will be updated with the marker hiding the text/audio.

    Playback will keep the original timeline and simply play dead air over the redacted portions. Transcribed/text data will be redacted in the traditional "Classified" style,

    Download of audio or transcript retains redactions.

    Redactions can be removed by a user with a proper Role/Permissions to "Remove Redactions". There should be an…

    8 votes

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    1 comment  ·  RingSense  ·  Admin →
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  9. Ability to map notes/output to selectable CRM objects (currently static)

    3 votes

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  10. Support for Russian via transcription and translation in RingSense.

    3 votes

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  11. Ability to transcribe and translate calls into Hebrew

    3 votes

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  12. Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    2 votes

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  13. Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.

    Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.

    2 votes

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  14. Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

    1 vote

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  15. When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    1 vote

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  16. *The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"

    3 votes

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  17. Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

    1 vote

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  18. RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes

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    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  19. Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote

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  20. We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.

    1 vote

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