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374 results found

  1. disable AI for Meetings

    Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  2. integrate FieldEdge

    crm

    1 vote
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  3. AI Notes user access

    It will be best if the admins can set the user permission on the account to turn on/off AI Notes.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. Ability to export Users and Teams lists

    I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. Customize ring tone for different call queue calls

    Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    5 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. AI Receptionist Enhance URL Detection for Standard Formats

    Have the option to say the exact website link including www. & .com including emphasized individual letters

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  8. Conacts

    Contact information should carry over from Ring Central, so you can easily identify who the transcription belongs too.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. AI receptionist gathered information to show in the incoming call details

    When a caller reached their AI Receptionist they want the AI to be able to gather customer information such as : Name of customer , CBR , Email , Home Add , Breed of the pet / pets , Age of pet

    And customer would like those informations to show on the users incoming call details, that way the agent who will pick up the call does not need to ask the details over the phone since the AI already gathered it for them.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. AI Receptionist Schedule

    Hello,

    It would be nice if could adjust the schedule of the AIR to determine when it receives calls. It would also be nice if we could add the AIR as a call queue member.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. Make it easier to forward a call recording from the review page

    I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. add n/a to the yes/no responses on scorecards

    Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...

    11 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Ability to Retrieve Missing or Deleted Call Transcripts

    Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  14. Searchable Call Tags in RingSense

    ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. more flexibility with AI answering hours

    allow AI to only pick up only after hours/ allow live person to pick up phone during business hours

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  16. for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name

    for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. AI notes recovery

    Need to have an option to recover recently deleted AI notes

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. Automatically Enable AI Transcription,Notes as soon as call connects

    Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  19. Call ID That is attached to the initial conversation should also be visible on the ring sense.

    Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI.

    Acceptance Criteria:

    RingSense for RingCX icon is visible within the RingCentral app UI.

    Icon links to or opens RingSense for RingCX features.

    Placement is consistent with existing design standards.

    Available for users with appropriate permissions.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?
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