488 results found
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Video meeting recording sharing using RingSense
It will be much better if we can view the actual video recording on RingSense instead of the audio of the meeting only
1 vote -
Language
Currently we have configured English and Spanish languages in RingSense Organization settings, but we want support for the following languages, 1. Hindi 2. Gujarati 3. Russian 4. Polish 5. Arabic 6. Creole
Please look into it and try to add support for the requested languages, it will be helpful for our business needs.
1 vote -
AI Receptionist - Ability to disable transfer confirmation message
AI is always asking a confirmation "Got it, I'm preparing to assist with your sales inquiry. I can transfer you to our sales team. Would you like me to do that?" before the transfer.
A setting to remove this confirmation message to transfer the call directly after triggering the context rule would be more efficient.1 vote -
send or forward transcriptions
send or forward all call transcription by the admin to himself, to another user or to an external contact
1 vote -
forwarding calls to AI Receptionist from a call queue
Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.
3 votes -
adjust how AI notes summarize calls
have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.
14 votes -
Make voice mail length adjustable
The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!
9 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
1 vote -
AIR_to have a Separate Connecting Message based on the triggered word
AIR_to have a Separate Connecting Message based on the triggered word
1 vote -
Send bilingual SMS messages after calls using SMS skills in AIR Studio
Send bilingual SMS messages after calls using SMS skills in AIR Studio
2 votes -
Call length recorded in AI Notes
It would be helpful in evaluating phones call to have the IA notes of the call include the length of the call.
2 votes -
Multi-Lingual Dial-in Conference Welcome Greeting Option
The ability to change the preferred language of the welcome greeting for connecting to the dial-in conference.
Welcome to RingCentral/Partner Conferencing. Please enter your access code followed by #"
1 vote -
automatically take notes of the conversation so we can refer back to them if needed
Let AI take notes that we can refer back to when needed, and that we can see in real time while still on the call. Noting the entire conversation for the duration of the call
1 vote -
Automatically Sync SMS and voicemail to RingSense and Integrated CRM
It would be more productive if the SMS and voicemails received in RingSense should also show on the customer integrated CRM.
1 vote -
simple AI to integrate to RC
integrate simple AI into RC
1 vote -
train on names
We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names
2 votes -
The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.
The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.
22 votes -
Add Chat GPT in voice mode as an extension so that we can call the extension.
Add Chat GPT in voice mode as an extension (or so that we can call the extension in office or remotely without the need for computer access.
1 vote -
Hold music for AI receptionist
The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.
2 votes -
RingSense Task to set to closed automatically
I recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"
2 votes
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