990 results found

1. Fathom
   2 votes

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2. SMS/Voicemail/Fax notification on RC for Salesforce

   Currently, we only have a ringing tone for incoming calls on RC for Salesforce.

   It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.

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3. HubSpot call log automation

   Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

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4. Log a call to a case or project in Netsuite x RC App Connect

   Option to log a call to a case or project in Netsuite x RC App Connect

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5. RingCentral Scheduler using Google (Gmail users)

   Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

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6. RingCentral for Salesforce - Call Transcription

   Requesting to add the option for Call Transcription for this particular RingEX integration:
   https://www.ringcentral.com/apps/salesforce

   The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

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7. Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function

   The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary from Teams or the RC app into the CRM. Would be awesome if it did it automatically since it can already do notes.

   The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary… more

   4 votes

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8. Custom created properties in RingCentral for HubSpot integration

   Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration

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9. BT Epos Integration

   It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

   18 votes

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10. fixed icon for RC for HubSpot

    Ability to lock RC for HubSpot icon in the desired position.

    2 votes

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11. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    2 votes

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12. RC for Zendesk - Ticket Subject

    Ticket subject gets changed back to default after new call is logged

    3 votes

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13. RingCentral for Slack | SMS

    RingCentral for Slack enables Slack users to start a Video Meeting or an Audio conference directly from Slack’s text box, using the Slack's popular slash commands. However, RingCentral for Slack does not support SMS or text messaging.

    2 votes

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14. RingCentral for Intune

    The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes

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15. Sync Teams Status with RC Status

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

    31 votes

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16. Select the 'property' filed as the contact owner | RC Labs HubSpot SMS

    It would be great if we have the option to select the 'property' filed as the contact owner | RC Labs HubSpot SMS

    Currently, the workflow always sends the SMS from the contact owner’s phone number. Therefore please ensure the contact owner has a valid RC account (the same email address to sign in both HubSpot and RingCentral), and is able to sign in to RingCentral for HubSpot so that Send text messages (SMS) action will work properly.

    2 votes

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17. WellSky Personal Care Formerly Clear Care

    We currently use Wellsky Personal Care Formerly Clear Care for our client and Care Professional profiles, scheduling and additional needs. In the event of a call off we are attempting to reach out to several care pros at the same time, due to this with the current platform we are having issues with receiving the response back to the original sender. Integrating RingCentral into WellSky would provide a valuable and time saving method to reach our care pros and client needs at the same time.

    2 votes

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18. SMS Automator - Delay SMS and MMS feature

    I was looking to delay send the SMS. The link you sent is for automated messages.
    Is there a way to schedule SMS or MMS to be sent

    6 votes

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19. HHA Exchange

    HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.

    1 vote

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20. RingCentral for Salesforce - Auto populate fields for New cases

    We would like to enable a feature wherein the Account and Contact name would automatically be populated in Salesforce whenever we would create new cases when calls are made

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