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Developer Platform, APIs, & Integrations

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583 results found

  1. To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.

    2 votes

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  2. To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes

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  3. Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    6 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  4. there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes

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  5. To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes

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  6. if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk

    2 votes

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  7. RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes

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  8. If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.

    3 votes

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  9. Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

    https://jira.ringcentral.com/browse/RCINT-37615

    2 votes

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  10. Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    2 votes

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  11. A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.

    9 votes

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    Planned  ·  1 comment  ·  Integrations  ·  Admin →
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  12. Add option to silent for incoming calls while you're on the phone

    2 votes

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  13. Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.

    2 votes

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  14. 5 votes

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  15. We use a product called Knock CRM to handle inbound calls after hours and when all of our staff are unavailable to answer a call for leasing an apartment. It has a call out feature that when clicked, triggers a call to the users phone, and then creates a call to the original caller and merges them. It would be great if we could just tie that directly into our RingCentral system.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  16. Some parts of the description and subject are totally unnecessary and messy because it's double information and the recording link. The ability to make it shortened and not expanded so long should be possible

    1 vote

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  17. i recently just synced my google drive to save the call recording from ring central but find out it is looking forward , it does not try to recover or save the past 90 days

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  18. Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    1 vote

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  19. RingCentral for MS Teams must have the option to bypass policy for user when pinning an app to MS Teams

    1 vote

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  20. Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones

    2 votes

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