552 results found
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Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed
If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.
3 votes -
Opening a contact in existing browser tab | RingCentral for Salesforce
Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.
2 votes -
MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
2 votes -
RingCentral for Salesforce Ringer Volume Adjustment
A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
9 votes -
Add call waiting audio alert in Salesforce
Add option to silent for incoming calls while you're on the phone
2 votes -
RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votes -
5 votes
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Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones
Need to setup SIP connection to a CRM so to speak that we can dial from our Polycom VVX 350 desk phones
2 votes -
Build integration for Wealthbox
Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.
4 votes -
smartfunnelspro
Add Smartfunnelspro and Go High Level to your approved apps
https://smartfunnelspro.com/
https://www.gohighlevel.com/go?utm_campaign=Brand(US&Canada)-Sol8&utm_source=google&utm_medium=cpc&utm_matchtype=p&utm_term=go+high+level&adgroupid=130571317339&gad=1&gclid=CjwKCAjwx_eiBhBGEiwA15gLN8Hy767sx52Qda17LCO5r5M4Tya7i0Ls8oBMISdQ7MuZ-nRFiGFKNxoCsRwQAvD_BwE2 votes -
Screen Pop Question for Dynamics integration
We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…
5 votes -
Multiple accounts with the ability to toggle between in the app.
I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?
2 votes -
Create/ inject data directly into Salesforce as the call is happening.
Create/ inject data directly into Salesforce as the call is happening. Automatically create a lead if no match found.
Reason: this allow us to be sure that no call or lead are missed and it make sure out team reach back to the lead in the even that they handles more than 10 calls at a time
1 vote -
RC for Salesforce - Call Logs / Activities features
*to add notes and disposition when a call is initiated in RC App.
*transcribe all calls in Salesforce
*is it possible to add call disposition to appear in Activity - Task field1 vote -
RC for Salesforce - Call Logs / Activities features
*to add notes and disposition when a call is initiated in RC App.
*transcribe all calls in Salesforce
*is it possible to add call disposition to appear in Activity - Task field1 vote -
integrate with googlesheets
push call logs into sheets
1 vote -
De-provisioned Users in AD can be deleted by Super Admin Role in SW
Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.
2 votes -
Salesforce integration: Conference with host able to drop off
Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.
4 votes -
Integrate with Less Annoying CRM
LACRM (Less Annoying CRM) is a web base platform rather than an application or program.
1 vote -
Ability to pop-out embbeded dialer on MS teams
Customer wants to have the ability to separate the RingCentral embedded dialer on MS teams, like the one we have on RC app where you can pop out the dial pad and move it to separate screen.
1 vote
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