733 results found

1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   conditions: having teams calls + RC EA in teams active and logged in.

   as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

   example 1:
   when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

   example 2:
   Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

   22 votes

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2. Attribute Mapping | Active Directory

   The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

   It would be great if we had the option to provision users and assign them by 'Site.'

   Add the 'Site' option to the Attribute Mapping

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   25 votes

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3. BT Epos Integration

   It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

   14 votes

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4. Sync Teams Status with RC Status

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

   24 votes

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5. Provide features to personalize the default logging of a subject line.

   I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

   6 votes

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6. RingCentral for Intune

   The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

   6 votes

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7. Silent Install of RingCentral app. via Intunes

   Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.

   15 votes

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8. Connection and synchronization of a company telephone book

   Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

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9. RingCentral Video meetings in RC for HubSpot

   A way for end-users to integrate their RC Video meetings to HubSpot Profiles.

   Currently, calls are pulling through wonderfully, but I would love to have their Video meetings added, too, if possible.

   4 votes

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10. RingCentral for Outlook using New Outlook

    Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    3 votes

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11. Outbound Caller ID - Label Number

    To have an option to modify or change the label for Outbound Caller ID.

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    6 votes

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12. Presence sync to expansion panel
    2 votes

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13. SMS Public Chat Box

    Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents

    3 votes

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14. Outbound Calls in MS Dynamics 365

    Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes

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15. SMS Analytics in Salesforce

    Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS

    3 votes

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16. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to manage firewall rules in a central location (GPO or WDAC) - needs to be added to that to avoid the user interaction.

    Sample link for WDAC: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/deployment/deploy-wdac-policies-using-group-policy

    Their IT hesitated to use GPO. Is there another work around for this request?

    When they push the RingCentral app or Teams plugin, it installs in the user's app data folder, and it requires a firewall rule change to allow that version or copy of that app. Their users don't have admin permission to modify their firewall rules

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to… more

    3 votes

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17. RC for MS Teams - Incoming Call

    The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing

    3 votes

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18. RingCentral for Salesforce(Salesforce Lightning) -Screenpop to a different tab if there is already an active call going on

    Screenpop to a different tab if there is already an active call going on

    More specifically:

    1. If there are no active calls, and a call comes in: pop within the current tab.
    2. If there is already an active call going on, and another call comes in: pop to a new tab.
    2 votes

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19. Automatic Call Recording feature for the Chrome plugin

    Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.

    It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.

    2 votes

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20. Capture messaging via Smarsh

    Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes

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