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  1. The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    22 votes

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  2. It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    13 votes

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  3. As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…

    23 votes

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    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.

    15 votes

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    1 comment  ·  Integrations  ·  Admin →
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  5. Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    15 votes

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  6. Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes

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    1 comment  ·  Integrations  ·  Admin →
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  7. Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes

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  8. When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.

    7 votes

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  9. To have an option to modify or change the label for Outbound Caller ID.

    4 votes

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  10. To be able to add attachments like files or images using the High Volume SMS.

    7 votes

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  11. Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    4 votes

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    1 comment  ·  Integrations  ·  Admin →
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  12. RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

    5 votes

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  13. We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    3 votes

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  14. Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  15. Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude Members/Guests when syncing Contacts.Many organizations use B2B Collaboration to provide single sign-on to their customers which causes large numbers of user records and it is not normal behavior for apps to sync these records by default when syncing contact records. These record types are not part of the Global Address List.https://learn.microsoft.com/en-us/entra/external-id/user-properties

    9 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  16. A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

    4 votes

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    1 comment  ·  Integrations  ·  Admin →
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  17. Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes

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  18. We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

    4 votes

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  19. 2 votes

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    New  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Everytime someone is on hold we want the customer to receive an automated
    message where they can reply their details ( name , date of birth , reason for calling )

    2 votes

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