585 results found
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contractor foreman
Would be great to get an integration with Contractor Foreman
1 vote -
RC for Outlook
I need to have the RC plugin back to Outlook since I need to use it for calling. If I'm going to use the RC for Outlook app, I have to upgrade my plan to MS 2016 but I am only using MS 365
3 votes -
Halo
Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.
2 votes -
RingCentral audit trail (show more details)
Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password
1 vote -
Option to only logs calls to 'Contact' records
Option to only logs calls to 'Contact' records via Hubspot.
In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.
This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.
2 votes -
SSO Config routing to RC Desktop App - Diadlpad
Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad
2 votes -
Integration with Central Reach practice management software
Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers
1 vote -
RC for Zendesk - Customizable Ticket Creation Feature
Allow user to customize or auto-assign to the agent who took the call on Zendesk
1 vote -
Retell AI
Integrate Retell AI to RingCentral
2 votes -
RingCentral for google webrtc
Full support of webrtc to RingCentral for Google
1 vote -
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
1 vote -
RingCentral for Zapier - AI Transcription
What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.
1 vote -
SMS Automator for IVR
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.
1 vote -
1 vote
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Blackbaud / RaisersEdge CRM Integration
Add Blackbaud / RaisersEdge CRM Integration
2 votes -
Sync External Shared Contacts on the Mobile/Desktop App _ BT Account
Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.
1 vote -
Zapier ringout
Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.
1 vote -
RC for Zapier - RingOut API to RC App calls
Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App
1 vote -
RC for Teams - Notification Badge
Need to disable the syncing of Notification badge for RC Chatbot in Teams Chat and RC Plugin for Teams (Embedded App) for new SMS.
1 vote -
Expand slash commands available to Slack integration
Currently, the feature supported with this integration only includes:
• /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
• /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
• /ringcentral help - Brings up the different /ringcentral slash commands.Hopefully, we can include service status notifications from RingCentral to Slack
3 votes
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