733 results found
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RC for Zendesk features
We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.
The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…
2 votes -
Active Directory - Availability to
We should have an option to perform user provisioning without the requirements to have a digital line.
We would like to provision all user including those user that will not use phone calls
2 votes -
Hubspot extension to work outside of Chrome extension
It would be best for Hubspot extension to work outside of Chrome extension
1 vote -
RC for Zapier - Caller ID for Outbound Calls
My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.
2 votes -
RC for Salesforce - SMS Logs
wants to have the "subtype for text messaging using RingCentral in Salesforce"
2 votes -
Salesforce VM
Have the ability to associate voicemail to contacts or acitivity record
1 vote -
Salesforce related to option
Have an ability to remove the option fo new lead , new ooportunites under related to
1 vote -
Stop the phone number from parsing when logging text messages in Salesforce
There should be an option to remove the parsed phone number when logging text messages in Salesforce since it's already found within an existing contact and will appear redundant. It's an opportunity to make SMS logging "cleaner", per the customer's opinion.
2 votes -
RC for Salesforce: Login in behalf of other user
User is logging in on behalf of other User using RC for Salesforce and the CTI App just keeps on loading. there is a workaround only but no permanent solution yet
2 votes -
Log recorded calls in Hubspot.
Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.
7 votes -
RingSense
Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.
1 vote -
MS Teams supported browser
Added ability to download Microsoft Teams on Chromebook
It only shows that current supported OS are:
Windows 108.1 (64-bit), or later
macOS 10.153 (High CatalinaSierra), or later1 vote -
Call Queue toggle in Salesforce CTI
It would be great to have a tall queue toggle at the upper part of the CTI where you can easily enable and disable
1 vote -
MS Teams presence sync real time
Sync MS Teams and RingCentral app real time. As of now the syncing is showing delayed of about 2-3 seconds.
Confirmed that there is a delay between presence sync any improvement for this will be very helpful for us.
1 vote -
smartfunnelspro
Add Smartfunnelspro and Go High Level to your approved apps
https://smartfunnelspro.com/
https://www.gohighlevel.com/go?utm_campaign=Brand(US&Canada)-Sol8&utm_source=google&utm_medium=cpc&utm_matchtype=p&utm_term=go+high+level&adgroupid=130571317339&gad=1&gclid=CjwKCAjwx_eiBhBGEiwA15gLN8Hy767sx52Qda17LCO5r5M4Tya7i0Ls8oBMISdQ7MuZ-nRFiGFKNxoCsRwQAvD_BwE3 votes -
RC Labs- Hubspot Meeting Scheduler
I want to be able to automatically have the conf line added to the meeting scheduler without having to copy and paste from ringcentral.
1 vote -
Option to add supported Cities for AD/SCIM provisioning
When provisioning users via AD/SCIM, the City attribute, if not matching with RC's existing query list, it will pull up a random city or the capital of that country which can be confusing.
To battle that limitation, it will be great to either update the query list, or allow customers to submit a request in order to add additional cities (if not detected by the database) since it will be inconvenient for the admin to adapt and change the cities listed just in order for them to match.
1 vote -
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
1 vote -
MS Teams Embedded App to work with Chromebooks
The RingCentral plugin for Teams requires users to install a plugin that only works for Windows and Mac machines.
It would be great if there is an alternative to use the plugin on Chrome OS devices.
2 votes -
Presence Sync - RC App call status
I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
Users state they do not have any calendar items that would be setting them to be busy.2 votes
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