296 results found
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Generate a report that shows received and missed calls while the user is on a live call.
Have the system generate a report that shows received and missed calls while the user is on a live call.
3 votes -
German App Integration: ES Office
3rd Party Program called ES Office that will benefit German users. Works like or even an actual CRM in Germany.
1 vote -
ezlynx CRM integration
ezlynx integration
3 votes -
Transmitted Page Count in GET Message Store API
When calling the GET Message Store API endpoint, if the fax failed to transmit completely, I want to know how many pages were transmitted successfully so I can retransmit the document with no repeated pages and also limit my future transmissions to page counts the recipient can handle. The GET Message Store call contains a "faxPageCount" field which contains the number of pages that were attempted to transmit, however, when the transmission fails mid transmission, I expect for some field to surface how many pages were successfully transmitted, not just the full document page count.
1 vote -
Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.
It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…
6 votes -
Add Real Time Translator app to the Teams Integration
I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.
2 votes -
Real-time Translator Be Included on MS Teams-RingCentral Integrations.
The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations
2 votes -
Mobile phone SMS as a 2-FA in UK region
One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.
2 votes -
Outlook Email to RingCentral Number as SMS
Hi. can an outlook email be forwarded to my Ring Central number as an SMS text?
1 vote -
Remove the option to edit/sync account for archiver on User level
I would like to remove the options to edit or changed the Google Drive / Box, etc accounts set by the Super admin. Users are able to change the connected account on the archiver for their extension. I wan one account for archiver account wide.
1 vote -
SMS messaging from a generic 5-digit number - For survey purposes
Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…
4 votes -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
3 votes -
Textel Display Agent Name
Currently when texting with a guest, the name on the agent side shows up as our company name and not the actual user who texted with them previously. Enabling this would make it easier to know who a customer spoke with when texting someone in our organization.
1 vote -
Add Agency Zoom as an Integration
Add AgencyZoom as integrated application
2 votes -
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
2 votes -
printer to fax option
cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.
2 votes -
Short codes for RC Canada
Unable to receive short codes for RC Canada
1 vote -
Blocked all number to contact ATA number
customer is requesting to blocked all number to contact their ATA number and only allow internal number only.
1 vote -
Customer would like to have the option to edit the default text of IVR
Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting
2 votes -
call forwarding for external number let ringcentral system take over the handling of calls for external number
when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.
1 vote
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