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88 results found

  1. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  2. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number

    We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.

    Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:

    Access and view all incoming messages sent to the company main number

    See the SMS logs associated with relevant contacts or leads

    Send and reply to SMS messages directly within the same thread

    This would improve visibility, coordination, and responsiveness across teams managing customer…

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. HubSpot call log automation

    Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  4. Create a Follow-up Task for Hubspot

    Enable users to create a "Follow-up" call task similar to Hubspot's task feature

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  5. Create an option to enable/disable recording announcement for Hubspot

    Create an option to enable/disable recording announcement for Hubspot new native integrations

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  6. RC Native App for Hubspot - SMS

    Ability to receive SMS notification in RC for Hubspot and click to Dial using RC native app for Hubspot

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  7. Better control of Hubspot native dialer windows

    1. Customr do not want to see two RC Hubspot window when making calls
    2. If in case that there are two windows they want the RC Windows to be both movable just like the other one
    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  8. Multi-UID Support for RingEX ↔ HubSpot Integration

    Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.

    This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. fixed icon for RC for HubSpot

    Ability to lock RC for HubSpot icon in the desired position.

    2 votes
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  10. RC for Hubspot - Call Logs automatically populated in Deals

    We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  11. RC for Hubspot - AI Transcript

    We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    3 votes
    Implemented  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Use HubSpot on any browser

    Ability to use Rc for HUbspot on any browser

    3 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
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  13. Limit access to contacts in HubSpot

    limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM

    1 vote
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  14. Use HubSpot native dialer for calls

    Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

    5 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Hubspot countdown timer

    Remove the countdown timer every after call on Ringcentral for Hubspot. Save the call imeediately right after it ended

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    The new native Hubspot integration does exactly this! It may require some specific configuration to log immediately, and there could be some specific circumstances in which calls can't be logged immediately (e.g. when you are waiting for a recording to be made available), but this should now be possible.

  16. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    4 votes
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  17. Add source tag to calls in Hubspot

    Add the the source tag to be applied to all calls in Ringcentral &
    Hubspot.

    Add ability to see the close rate. Leave comments on leads
    or mark them as a booked service so we can assign a value to each lead?

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  18. Transmit numbers on Hubspot as phone numbers not as a text

    1 vote
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  19. Hubspot call queue

    RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. Hubspot Call Queue Activity

    Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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