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85 results found

  1. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    12 votes
    5 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  2. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    10 votes
    New  ·  6 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    12 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    10 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  5. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    11 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  6. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    6 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  7. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    6 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. RingOut

    Use Ringout for deskphones and other devices

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  10. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    4 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. RingCX HubSpot Extension Ability to send SMS

    While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  13. Increase details logged when Syncing RingCentral Call Logs to Hubspot

    Need to sync all detailed information of Call Logs in Hubspot Call Logs. Specifically, we need to see the Call Length and Duration.

    2 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  14. SMS Template in RingCentral for HubSpot

    SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  15. Too many active phones when using HubSpot

    Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  16. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  17. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  18. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number

    We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.

    Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:

    Access and view all incoming messages sent to the company main number

    See the SMS logs associated with relevant contacts or leads

    Send and reply to SMS messages directly within the same thread

    This would improve visibility, coordination, and responsiveness across teams managing customer…

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  19. HubSpot call log automation

    Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  20. Create a Follow-up Task for Hubspot

    Enable users to create a "Follow-up" call task similar to Hubspot's task feature

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
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