564 results found
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Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.
It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…
6 votes -
Send Read Receipts
Send Read Receipts
7 votes -
Integrate Ringcentral Tasks into Google Calendar for google workspace
You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.
6 votes -
Improve customer's call back response notification for RingCentral For MS Team
We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…3 votes -
Elevate Your Offering with RingCentral + Calendly Integration
Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…
4 votes -
Viewing Caller Menu Choices in Multi-Level IVR
I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.
5 votes -
integrate the High Level CRM with Ring Central, currently not available
I have roughly 1000 clients currently on the High Level CRM, but the Crm does not integrate with Ring central currently
5 votes -
Need APIs to expose license usage details for BI reporting
Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard
34 votes -
Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.
RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI6 votes -
Archiver Bulk upload messages, fax and voicemail.
To have an option to Bulk upload messages, fax, and voicemail in Archiver for the whole user extensions across accounts.This will help admins to manage data for all users.
4 votes -
Display a not stating that the call is transferred from user A
When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore
2 votes -
Generate an Alert/Notification for Errors Within RingCentral Cloud PBX for Microsoft Teams
This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it
3 votes -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes -
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
5 votes -
Option to turn off Citrix Optimization by Default
Option to turn off Citrix Optimization by Default
6 votes -
Zero Destination for Physical Phones without Custom Config
Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.
10 votes -
Bulk SMS for Dynamic 365
We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.
4 votes -
Automatic CRM-to-RingCentral Contact Synchronization for Enhanced Customer Recognition
One groundbreaking feature we propose is the automatic synchronization of new contacts between various CRMs, including Jobber, and RingCentral. This would eliminate the manual process of updating contact databases in multiple platforms, saving time and reducing the risk of human error. More importantly, it would allow for immediate customer recognition when a call comes in, thereby elevating the service experience to a new level of personalization and efficiency.
4 votes -
add Agencyzoom as an intehrated app
add agencyzoom as an integrated app.
6 votes -
Hopefully Ring central extension in HubSpot having a feature to identify the recipient what keypresses in IVR menu the caller's pressing.
This is useful for us and easy to identify our productivity as a team.
2 votes
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