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264 results found

  1. Please implement an option to automatically record calls without the need to manually tap the record button in the RingCentral application. This feature would enhance user convenience and ensure that important conversations are captured effortlessly.

    2 votes

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  2. Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

    2 votes

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  3. We are unable to use the ringcentral click to
    dial function from within the individual contact record, however it is
    working from our contacts list. We will just click to dial from the list.

    2 votes

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  4. When no contact is matched, it would be nice to have the ability to auto pop a new contact page so that the end-user can easily begin creating a new contact. With this, the captured inbound phone number should be automatically fed into the "Phone Number" field within HubSpot.

    Lastly, in an ideal world, the call would then be automatically matched to the newly created contacted without having to select it in the drop down manually.

    3 votes

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  5. Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.

    2 votes

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  6. HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts

    4 votes

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  7. Please add the ability to add a buffer time before the automation is triggered.

    For e.g.

    Missed Call automation, before triggering an SMS to be sent out. It is ideal that they could add a 5 minute delay before the text message is sent out.

    2 votes

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  8. I'm trying to get the video door station to work with RC auto provision settings so that I can have an option or ability to make the T58w Pro phone.

    2 votes

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  9. the issue with the attachments of the failed faxes (they can't be retrieved)

    1 vote

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  10. It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    2 votes

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  11. Create a trigger/event for newly added Contacts within Automator or Zapier.

    2 votes

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  12. We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.

    2 votes

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  13. Need to sync all detailed information of Call Logs and RC Analytics in Hubspot Call Logs
    For Call Logs, we need to see the Call Length and Duration.
    For RC Analytics, we want to see the selected filter in RC Analytics to the Hubspot Analytics reports

    2 votes

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  14. Request to have the capability to use SSO in RingCentral Sandbox Environment

    2 votes

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  15. The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to…

    4 votes

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  16. A way for end-users to integrate their RC Video meetings to HubSpot Profiles.

    Currently, calls are pulling through wonderfully, but I would love to have their Video meetings added, too, if possible.

    4 votes

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  17. Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call

    2 votes

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  18. Login in the RC phone using email

    2 votes

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  19. The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.

    2 votes

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  20. There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.

    2 votes

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