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  1. When we first sign into HubSpot and open the calling window, two windows open up. One pop-up within the HubSpot app and the other is an independent browser window (app.hubspot.com/calling-integration-popup-ui). It would be nice to have the system remember not to pop-up the in HubSpot window the next time we log in if the user has chosen to turn it off in the settings area.

    2 votes
    How important is this to you?
  2. Calls to an RC number will create a ticket automatically

    2 votes
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  3. Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.

    It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.

    2 votes
    How important is this to you?
  4. Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.

    They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…

    2 votes
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  5. RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.

    2 votes
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  6. Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Summary:
    We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.

    Requested Improvement:
    We request that when an agent clicks on a customer number in Salesforce:

    The call is initiated via the appropriate queue automatically, based on the customer’s associated school.

    The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.

    Benefit:
    This enhancement would significantly streamline the calling process, reduce agent frustration,…

    2 votes
    How important is this to you?
  8. Disable the capability of Users to sign in to Mobile App and only allow them to sign in for web and computer version.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. Ability to use the video calling in RC for Salesforce integrations

    2 votes
    How important is this to you?
  10. Our Azure environment is in GCC High, which does not use the same RingCentral app. The options we have for enabling provisioning require the Tenant URL and Secret Token. Looking for an alternative way of generating a long-lasting token, or an alternative method of authenticating for SCIM.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.

    2 votes
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  12. The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Ability of the system to update E911 automatically after outages

    1 vote
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  14. Please set up connector for Leap Legal Software

    2 votes
    How important is this to you?
  15. Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. Add a silent installer for exe version in the downloads gallery

    2 votes
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  17. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  18. Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

    We are looking for an option to prevent these status change logs from appearing in the audit trail.

    3 votes
    How important is this to you?
  19. When texting through SFDC they need the contact name saved in the subject line in SFDC. It is just showing the phone number and not the contact name. This should be available

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. Attach the voicemail to the call log for Ringcentral Dynamics

    1 vote
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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