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573 results found

  1. Add Xima Chronicall as an app

    We have always used Xima Chronicall with Avaya and it works great, please think about adding it to the list of apps.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Improve the one touch access link generated from the RC for Outlook invite to not ask for the passcode

    The RingCentral for outlook plugin works when creating an outlook invitation, it can invite people. The problem is that the passcode is not included in the one-touch link for private video conferences so those with the link still need to key in the passcode manually but most of the time it is not easy to find. The one-touch link should allow those who use to immediately be able to join the meetings without being asked to enter the passcode. This will not only be for convenience but also for safety as some participants join the meetings while driving.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. Provide RingCentral Service Status APIs

    Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR

    6 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  4. Ability to remove Product Tour when launching RingEX the first time

    Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. McLeod TMS for RingCentral

    McLeod is widely leverage in the transportation industry.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send…

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  7. Add Answer feature to RingCentral for Salesforce softphone

    Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone.Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce.[added detail:] This should be available in both Lightning and Classic Salesforce.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. Slack Migration Tool

    Request is for a tool to help facilitate a migration from Slack to RingEX

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Teams Direct Routing - RingCentral Tab/App for common tasks

    The request is for an app that can be deployed via the Microsoft Teams app gallery to add RingCentral controls to the side of the Teams client.
    This app should do the following:
    - Allow for SSO-Stay logged in-Give controls such as: Accept all calls -
    Deny all calls - Do not accept queue calls
    - Remote member management features like logging out of specific queues (this is available in native teams call routing functionality)
    - Be available on mobile
    These functions are not available in the Service Web page for an end user and popping out to the mobile…

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  10. Dynamics integration - Add central admin control for settings

    In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Teams dial pad integration (Non Direct routing)

    Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  13. Microsoft Teams to ring first in call handling

    As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  14. ACO / Partner Branding for Outlook Add-Ins

    ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Facebook Lead to RingCentral Create Webinar Registrant

    Hello,I would like to have Zapier connect a Facebook Ads Lead to RingCentral and Create a Webinar Registrant.The meetings and webinar functions of RingCentral are fully powered by Zoom, essentially RingCentral meetings and webinars ARE Zoom meetings and webinars with different branding.It is completely possible to have a Facebook Ads Lead zapier to ZOOM and Create Webinar Registrant.My colleagues do this all the time, see this Video.Running A Buyer and Seller Seminarhttps://youtu.be/QmnwkqtZszE?t=2358See the photo attached below.So How can we do the same with RingCentral meetings and webinars???This is a VERY useful function that allows Facebook Ad Leads to pass their…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. VM Notifications to email (Outlook)

    RE: Voicemail notification emails received in MS Outlook Client. when users delete the message containing the notification and attachment, the actual Voicemail message is also deleted from the RC system.Customers email platform is MS O365This is a Cisco feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html

    13 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  17. Add Voice capability to Outlook addin

    Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Incoming caller id for " called number" for RC mobile app.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Advanced Scheduling of Call Queue changes

    I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Text messaging vacation reply and forwarding

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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