608 results found
-
Backup IVR configurations using Archiver
Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.
3 votes -
Directory Sync to VideoPro License
It'd be great to have a way to choose the default license type for users.
Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.
3 votes -
RingSense
Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.
2 votes -
RC for Zendesk - On Call Notification
We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.2 votes -
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
2 votes -
SMS Automation in Dynamics 365
It would be better if SMS Automation works between Dynamics 365 and RingCentral
1 vote -
Add an attachment (files, images, etc.) using HVSMS
To be able to add attachments like files or images using the High Volume SMS.
7 votes -
Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.
We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.
4 votes -
barging in mobile EA app
When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.
It would be great if this feature is available in mobile EA app (iOS and Android)
2 votes -
Address RIngCentral for Google
Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing
2 votes -
DIAL PAD FOR RINGCENTRAL FOR GOOGLE WORKSPACE
Integrate the RingCentral App including Dial Pad inside Google Workspace so you don't have to use the desktop App and leave Google Workspace.
1 vote -
Archiver for Call Queue Management Extension
Need to setup the archiver for the call queue extension that is created by CQ Management.
2 votes -
RingCentral for Slack (RingCentral Dialpad feature inside Slack)
It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.
1 vote -
Only Offer Teams Plugin Download After Unable to Detect Plugin
Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…
6 votes -
cardconnect integration
We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
This would be great to collect payment, automatically or guided by an agent.
There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
I hope you will consider this idea!!4 votes -
Archiver using NAS Drive
Ability to connect archiver through NAS drive
1 vote -
Service status notifications
Add Archiver on the service status notifications
2 votes -
Presence sync - Ability to sync for specific users only
Cx just wants to sync all the presence on all platforms
But the thing is the option on the RC admin portal is to sync to all users or not sync at all
He wants to sync for just a specific user.2 votes -
Presence Sync - RC App call status
I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
Users state they do not have any calendar items that would be setting them to be busy.3 votes -
Make Sending and Receiving a Fax a Trigger in Zapier
Make Sending and Receiving a Fax a Trigger in Zapier
1 vote
- Don't see your idea?