240 results found
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Include site information in the record fields in Zapier integrated with ACE
I would like to request an enhancement to the Zapier integration with ACE by adding a Site Indicator field as an available record field.
Many organizations using RingCentral operate with multi-site configurations, where users, phone numbers, and call activity are distributed across multiple locations. Currently, the integration provides useful information such as Host Name and Host Phone Number; however, it does not provide visibility into the specific site associated with the call activity.
Adding a Site Indicator field would allow customers to easily identify:
The site where an inbound call was received.
The site associated with the user placing an…11 votes -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup13 votes -
tekDrive Integration Request
tekDrive is an automotive software platform built for independent repair shops, service advisors, technicians, managers, and shop owners. Our goal is to make critical shop information easier to access, organize, and review from one centralized system.
We are requesting that tekDrive be considered for inclusion in the RingCentral App Gallery so existing RingCentral customers in the automotive repair industry can connect their RingCentral accounts to tekDrive.
The primary purpose of this integration is to allow authorized shop users to securely access inbound and outbound call records, call logs, and call recordings inside tekDrive. This would help shop owners and managers…
2 votes -
Sync Outlook contact subfolders
RingCentral's integration is currently limited to syncing only with the primary, top-level "Contacts" folder in Outlook. Unfortunately, it does not natively recognize or scan subfolders or nested contact lists.
If your most important contacts are organized within subfolders, they will not be available through the RingCentral for Outlook integration.
1 vote -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes -
RingCentral for Dynamics Ap
Allow admins to globally enable "Auto Log SMS" and "Log SMS Content" in the integration console like you can for "Auto Log Calls"
1 vote -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
responsibid
Hi, I would love to integrate RingCentral info with Responsibid.com software. Please let me know if this is possible. Surely, It's possible to integrate, but I understand different companies may only allow certain integrations.
1 vote -
Integrating a schedule within call queues
Integrating a schedule within call queues in RingCentral. Specifically, determine if there is a way to automate the schedule based on an external calendar or application such as QGenda.
1 vote -
Establish Integrations with SuiteCRM formerly known as SugarCRM
Integrate RingCentral with SuiteCRM
2 votes -
Feature Request: Dynamic Extension Assignment Based on Phone Number Suffix during Okta SCIM Provisioning
Current Behavior:
When utilizing Okta SCIM (System for Cross-domain Identity Management) to automatically provision and lifecycle new users into RingCentral, the system automatically assigns internal extension numbers chronologically/sequentially (e.g., assigning the next available number like 101, 102, 103... or 1001, 1002...). There is currently no native logic within the SCIM sync process to map a user's extension to their assigned Direct Inward Dialing (DID) phone number.
Requested Functionality:
We request an option within the RingCentral SCIM provisioning configuration (specifically for Okta integrations) to automatically extract and assign the last 3 or 4 digits of a user's assigned direct phone number…
1 vote -
Set up Microsoft dynamics 365 to RingCentral mobile app
Set up Microsoft dynamics 365 to RingCentral mobile app.
3 votes -
Universal Setting to enable AI Notes on CRM
To have a universal setting on NetSuite or for CRMs to enable "AI Notes" or "Call transcript" settings on the RC plug-in for all users.
1 vote -
Shared SMS feature in Dynamics
It would be ideal for the Shared SMS feature in Dynamics to have the same availability and functionality as it does in the RC App.
1 vote -
Zendesk
The ticket successfully captures customer-related call details.
However, we added a field in Zendesk that needs to pull and display
the user’s contact details from RingCentral. This enhancement will help
us track and analyze how many calls a single user initiates daily or weekly.1 vote -
ClearStream
This is a mass text tool we use that has integration to several of our apps but not to the RingCentral.
1 vote -
Enable click-to-dial deskphone integration in RingCentral for Google
Currently, click-to-dial works as expected in the standalone desktop app, where the deskphone rings when a call is initiated. However, in RingCentral for Google, click-to-dial only shows the call as being placed, but the deskphone does not ring.
It is requested to enable full deskphone integration and call routing for click-to-dial in RingCentral for Google to ensure consistent behavior with the desktop app experience.
1 vote -
Provisioning
We are having issues provisioning new users into Ring Central from Okta, we were getting an error related to insufficient licenses. I saw that new users are automatically being provisioned with RingEX licenses that have numbers which we do NOT want to happen.
We are hoping to find a solution where automated user creation automatically assigns a free/mobile license (extension only), and we can manually assign a number if needed.
1 vote -
Add proper support for RingCentral for Google in Edge
Please add proper support for Edge browsers. The RingCentral for Google extension can be installed and it works; but it consistently times out compared to when used in Chrome. We found that from the product page (https://www.ringcentral.com/apps/google-chrome) Edge is not listed a supported browser.
1 vote -
moego
Integration with MoeGo.pet
1 vote
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