293 results found
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Open Analytics to own company google spreadysheet after downloading the call logs.
Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.
2 votes -
Sycle
Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.
1 vote -
Ability to download faxes from an account through the API
We have a business use case for being able to download the pdf attachments of a fax from an account through the API.
5 votes -
Inclusive Link Handling for SMS
The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…
4 votes -
Generate a report that shows received and missed calls while the user is on a live call.
Have the system generate a report that shows received and missed calls while the user is on a live call.
7 votes -
Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday t...
...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)
Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.
People love…
2 votes -
Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.
It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…
6 votes -
Users should have more than two concurrent lines
Users should have more than two concurrent lines. Currently they have only two lines available to receive two concurrent lines/calls. But the third caller cannot call. With Mitel system we used to have 6 lines available.
2 votes -
MULTIPLE VULNERABILITIES IN 7-ZIP - OLD VERSION
module that can be exploited by hackers that exposes every user to a security risk because you have an old module of seven zip in your software
1 vote -
VRCPA RingCentral® Page Adapter
Reset paging device and configure it as a phone device.
1 vote -
call will be routed directly to vm while the team status is away
The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.
1 vote -
Elevate Your Offering with RingCentral + Calendly Integration
Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…
4 votes -
Viewing Caller Menu Choices in Multi-Level IVR
I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.
5 votes -
Need APIs to expose license usage details for BI reporting
Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard
34 votes -
Increase data coverage in Kibana
A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days
1 vote -
Opt in Opt out function for Salesforce SMS
Is RingCentral can offer the automated Opt Out function?
1 vote -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes -
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
5 votes -
Embedded RC to track meeting time in a Teams Meeting
Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.
3 votes -
Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forw...
...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…
1 vote
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