264 results found
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Real-time Translator Be Included on MS Teams-RingCentral Integrations.
The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations
2 votes -
Add Real Time Translator app to the Teams Integration
I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.
2 votes -
Enable/Disable "Auto log text" globally in RingCentral for Hubspot
-this would allow admins to globally setup Auto Log Text without having to do it one by one
1 vote -
Personalized ringtones
It's tells me that it's just not a regular call coming in
1 vote -
SMS Campaigns - Beta Login
Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign
1 vote -
Park Location Reminder or Display Park location on phone display
Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.
1 vote -
Auto transfer completed calls to an external number. ie survey number
This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
3 votes -
one app for all
cx wanted that RC app must have capability of checking the logs of all ext
1 vote -
Integration into TPS
In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK
1 vote -
Order the unread conversations in top of the contact list
Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...
7 votes -
RingCentral Automator on Call Queue
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.
1 vote -
Integrate with CRM Entresoft Connect with Leadconnector
Entresoft is a CRMLeadConnector as well
1 vote -
Add specific device to call queues instead of user extensions/lines only
It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)
1 vote -
m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...
...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.
1 vote -
Shared Voicemail with external email
It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.
1 vote -
Customer would like to have the option to edit the default text of IVR
Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting
2 votes -
Enable Hot-Desk on all Phones
Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.
1 vote -
Remove Ring Central Advertisement on Forwarded Texts.
When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
3 votes -
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
1 vote -
Updates to Quote feature for Replies
I'd love the "quote" feature to only include the first line of the message and link back to the original message to see the full content. The log gets pretty clogged up when a message is very long, and people keep quoting multiple quotes after the original message. It would be great if you had a "reply" feature in addition to "quote" (or instead of it) that allowed you to respond within a message in a conversation style, similar to Facebook. This would allow you to collapse messages with many responses and expand when needed. Active conversations with new replies…
1 vote
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