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Developer Platform, APIs, & Integrations

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  1. A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking

    1 vote

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  2. The SSO login process needs to be tightened up. too many clicks. This is just a suggestion

    1 vote

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  3. The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations

    2 votes

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  4. I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.

    2 votes

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  5. -this would allow admins to globally setup Auto Log Text without having to do it one by one

    1 vote

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  6. It's tells me that it's just not a regular call coming in

    1 vote

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  7. Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign

    1 vote

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  8. Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.

    1 vote

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  9. This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

    3 votes

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  10. cx wanted that RC app must have capability of checking the logs of all ext

    1 vote

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  11. In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK

    1 vote

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  12. Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...

    7 votes

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  13. RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.

    1 vote

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  14. Entresoft is a CRMLeadConnector as well

    1 vote

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  15. It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)

    1 vote

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  16. ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

    1 vote

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  17. It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.

    1 vote

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  18. Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting

    2 votes

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  19. Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.

    1 vote

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  20. When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.

    3 votes

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