289 results found
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Remove lengthy pause after greeting
Hi, it would be so great if there was a way to remove the lengthy pause that follows the greeting, just before the “let me connect you automated voice” step. It can be confused as a connection error or call drop.
2 votes -
ezlynx CRM integration
ezlynx integration
3 votes -
Preset phone numbers for transferring purposes
Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"
1 vote -
Add originating caller/leg to call log response for warm transfers
Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…
1 vote -
All cases to show on https://support.ringcentral.com/case.html
We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html
4 votes -
Sending unlimited SMS to TMobile users
Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
3 votes -
m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...
...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.
3 votes -
Acturis Integration
cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.
1 vote -
WINGET exe version
We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.
1 vote -
call forwarding for external number let ringcentral system take over the handling of calls for external number
when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.
5 votes -
option to store specific data only via archiver
Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.
1 vote -
fixify integration
Business management app from HVAC dealers ...Need to be able to integrate this SaaS provider with my Ring Central options
1 vote -
Mobile phone SMS as a 2-FA in UK region
One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.
3 votes -
RentCafe Integration
Our CRM can't take over the call after it rings the RingCentral number, and It is going to RingCentral voicemail. If the calls are not answered after 20s, The calls should be answered by our CRM Voicemail system.
1 vote -
Ability to Change 'Existing Phones' Ring Times via the API
We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by MS Teams. If the ring times are the same or RingCentral is lower, MS Teams doesn't handle the calls correctly.We manually have to change this setting on each phone when a user is created. We have a fully automated process that requires no input besides setting the Ring Time setting.
1 vote -
Wants to have speed dial on phones under shared lines
Wants to have speed dial on phones under shared lines to easily make calls as well internally.
5 votes -
Call Screening
When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.
1 vote -
Transmitted Page Count in GET Message Store API
When calling the GET Message Store API endpoint, if the fax failed to transmit completely, I want to know how many pages were transmitted successfully so I can retransmit the document with no repeated pages and also limit my future transmissions to page counts the recipient can handle. The GET Message Store call contains a "faxPageCount" field which contains the number of pages that were attempted to transmit, however, when the transmission fails mid transmission, I expect for some field to surface how many pages were successfully transmitted, not just the full document page count.
2 votes -
RTT integration
A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking
1 vote -
OKTA to delete users not just disable
Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.
4 votes
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