109 results found
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For RCx for Hubspot. Allow admins to set a default object to relate the call log to.
Use case: Customer wants to ensure all call logs are logged on the deal object but if there are contacts or accounts found for the same number, agent has to manually choose the deal record to relate the call to.
1 vote -
HubSpot: Individual control for pop-up windows
It would be very useful to have individual control over which calling window should up between the in HubSpot pop-up window vs the independent browser window (app.hubspot.com/calling-integration-popup-ui).
This way the end user can choose to only show one window if they prefer.
3 votes -
HubSpot: Remember pop-up window settings
When we first sign into HubSpot and open the calling window, two windows open up. One pop-up within the HubSpot app and the other is an independent browser window (app.hubspot.com/calling-integration-popup-ui). It would be nice to have the system remember not to pop-up the in HubSpot window the next time we log in if the user has chosen to turn it off in the settings area.
3 votes -
Pop up the app for inbound calls in RC for HubSpot CTI
Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.
It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.
3 votes -
Text message templates in RingCentral for HubSpot CTI
Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.
Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.
2 votes -
Options to call or SMS by hovering on a Phone number
Kreg wants to have the possibility to hover over a number and be presented with the chance to call or send SMS, which was with the RingCentral for HubSpot extension.
He is gutted that he has to navigate a few steps before calling a contact or sending an SMS.
He says this makes things more complicated.
2 votes -
Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral
🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
🔹I want to automate this
I want to know Can I do this using Webhook2 votes -
Hubspot Integrations on Phone
Enable the native integrations through Cell phones as well when using Hubspot
1 vote -
HubSpot: Associate Calls to other objects such as Deals
Currently, we are only able to associate calls to a contact record. And even though all the call logs are saved against that contact record, it can become tedious to figure out which call is related to which deal. Moreover, sometimes a call needs to be linked to an email or a manual note, to give it more context and make it easily searchable.
So an option to associate calls to other objects (Deals, Invoices, Emails, Notes, etc) in HubSpot would be very useful.
2 votes -
Service Hub/Helpdesk: Calls to an RC number will create a ticket automatically
Calls to an RC number will create a ticket automatically
2 votes -
Voicemail recording and IVR selections
Enable to log voicemail recording and IVR selections in Hubspot
1 vote -
RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI
Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.
They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…
2 votes -
option to log the call along with the voicemails in HubSpot
RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.
2 votes -
RingCentral for Hubspot - integrate multiple Hubspot account as one
need to connect my ring central to hubspot. But main ring central is running 2 company under one account. and the 2 company number need to connect t o 2 different hobstpot portal
1 vote -
Custom field/property mapping in HubSpot
We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.
2 votes -
HubSpot Shared SMS Inbox Integration for Company Main/Direct Number
We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.
Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:
Access and view all incoming messages sent to the company main number
See the SMS logs associated with relevant contacts or leads
Send and reply to SMS messages directly within the same thread
This would improve visibility, coordination, and responsiveness across teams managing customer…
2 votes -
Increase details logged when Syncing RingCentral Call Logs to Hubspot
Need to sync all detailed information of Call Logs in Hubspot Call Logs. Specifically, we need to see the Call Length and Duration.
2 votesWe have implemented this feature in the latest fully native Hubspot integration.
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Enable Voicemail to call Groups on Hubspot
When a voicemail is sent to a call group, enable the users in the group to upload and access voicemail on Hubspot
1 vote -
HubSpot call log automation
Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.
3 votes -
Route RingCentral Voicemails to HubSpot via Email
Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.
Use Case:
Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.
1 vote
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