156 results found
-
Enable 3 way call through native integrations with Hubspot
Enable 3 way call through native integrations with Hubspot; not using RC app as extension
1 vote -
Create New Contact - ACE with Hubspot
Enhance the ACE–HubSpot integration so that when a call is made or received from a phone number that does not exist in HubSpot, ACE can automatically create a new HubSpot contact using the available caller information.
1 vote -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
2 votes -
Hubspot
Enable support of RC for Hubspot within Afghanistan
1 vote -
Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
17 votes -
Global Authorization Option for RingEX for HubSpot
Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.
Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.
It would be beneficial to introduce an option that allows HubSpot or RingCentral admins…
2 votes -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
15 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
-
Hubspot calling
Ability to make call from Hubspot contacts using the RingCental desktop app but do not open the Hubspot dialer
1 vote -
SMS logs to Company or Deal in Hubspot
Include SMS logs to Company or Deal in Hubspot integrations
1 vote -
RC for Hubspot Auto-Dial per Task
The Ringcentral application should dial the next company when click to move to the next company. Now i have to do one more step to click on
1 vote -
Set up main company number for hubpsot
Set up the main company number for HubSpot: getting the call activity of the main line into HubSpot
1 vote -
User Context Logging for SMS in HubSpot integration
By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:
[Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)
It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.
7 votes -
Call Waiting Ringtone in RingEX for HubSpot
The Call Waiting feature is currently available only in the RingCentral desktop and web applications and is not supported within the RingEX for HubSpot CTI dialer. When a call is received on Line 2 while another call is active in the CTI, the incoming call must be manually ignored.
As an alternative, you may configure RingEX for HubSpot to use the RingCentral desktop application for calling by navigating to Settings > Calling and selecting RingCentral App. This allows calls to be handled through the standalone RingCentral application, where call waiting and other calling features are supported.
1 vote -
Hubspot contact sync
It would be great if all my hubspot contacts were listed under "hubspot contacts." Right now we have internal contacts and personal contacts. All HubSpot contacts sync to my personal contacts, and the limit is 10,000. All contacts from HubSpot are shared within the company, so they really aren't personal contacts. Now, if I want to create a personal contact, I have to go into my admin portal, delete a contact, and then hurry and add my personal contact. The reason I use my desktop app instead of the HubSpot integration with calls via RingEx is that most of my…
1 vote -
Hubspot - Call Workflow
Basically i am trying to setup a workflow, based on call ended trigger.
After failing all attempts to get contacts enrolled in that, i contact Hubspot support for an advice.
They only could suggest this"But because the calls are coming from an integration, we rely on the information they shared with us and how this information is sent to us. If they don't share the engagement ID we need in order to trigger an even workflow, our hands are tied" .Is there any way to push this engagement ID into hubspot? Or any workaround that may be you suggested…
1 vote -
RingEX for HubSpot: Conference Call Capability
Ability to have conference calls within the RingCentral for HubSpot Integration
10 votes -
HubSpot Token Personalization for Text Templates
Requesting the ability to add personalized user tokens in text templates within the RC for HubSpot integration.
Added automation will allow for engaging with clients using more personalized messaging and will save time that is otherwise spent on manually personalizing an outgoing text message to include a user's name and other info.
1 vote -
HubSpot Video Meeting Scheduler
RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites
11 votes -
Sync Hubspot contacts with RingCentral
Sync Hubspot contacts with RingCentral to display them under 'Contacts'
https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365
6 votes -
Hubspot Voicemail Integration
HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.
7 votes
- Don't see your idea?