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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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862 results found

  1. The sending and receiving of files though messaging already exists in the desktop and phone ringcentral applications. In order to prevent my team from bouncing between apps, please enable this feature in the salesforce integrated app. Thank you!

    2 votes

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  2. Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.

    5 votes

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  3. We use Apricot Project Management Software in our operation and would love to see RingCentral integrate with it.

    1 vote

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  4. Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.

    10 votes

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  5. ...utlook Contacts.. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!

    1 vote

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  6. In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call

    5 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  7. When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

    6 votes

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  8. We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.

    3 votes

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  9. It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

    4 votes

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  10. We need to receive faxes into practice fusion and able to call patients and text them from practice fusion

    3 votes

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  11. I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.

    5 votes

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  12. It would be great to have contact information from KarbonHQ be used to pull up client calling details. (https://karbonhq.com)

    1 vote

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  13. Connect my CRM ( Agency Bloc) with ring central

    4 votes

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  14. We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.

    3 votes

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  15. Cab management software needing UCaaS embedded agent.

    1 vote

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  16. Create a Discord or Slack channel for the Ring Central Community so we can collaborate with Ring Central staff and the Ring Central Community to induce more real time discussions and ideas

    1 vote

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  17. MyRepChat. Federal requirement in highly regulated industry. All texting must be monitored and archived.

    4 votes

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  18. Cannabis industry.

    1 vote

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  19. Athena EMR/EHR system for medical practices

    2 votes

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  20. When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this be updated

    5 votes

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