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Developer Platform, APIs, & Integrations

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1349 results found

  1. 1 vote

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  2. HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful

    1 vote

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  3. Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…

    1 vote

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  4. IT WOULD JUST BE SUPER HELPFUL FOR OUR COMPANY IF FOR INSTANCE, WE HAVE A CUSTOMER EMAIL ASKING FOR A KEY QUOTE (AND WE WORK OUT OF 14 DIFFERENT PORTALS BECAUSE THE REPO INDUSTRY IS ASSININE - OF COURSE NONE OF THESE HAVE NIFTY INTEGRATIONS - BUT ALL OF THOSE UPDATES ARE ALSO SENT TO US VIA EMAIL, SO IF WE RECEIVED ANY TYPED COMMMUNCATION FROM A CLIENT CONTAINING THE WORDS "KEY QUOTE," A TASK WAS GENERATED FOR US - BECAUSE WE ARE A SMALL COMPANY BUT WE RECEIVE LITERALLY THOUSANDS OF UPDATES AND EMAILS DAILY, AS WELL AS PHONE…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. This will make for easy access to information for users that are using Bullhorn to review call recordings and don't need to switch applications.

    1 vote

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  6. Some customers use Teams as their primary collaboration and calling application and Salesforce as the CRM. It would be helpful for users to be able to stay in Teams for calling while using Salesforce.

    3 votes

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  7. The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

    1 vote

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  8. ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, with the benefit that ERPNext's open-source nature makes it more accessible to work with

    2 votes

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  9. To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.

    1 vote

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  10. I'd like the auto reply message to be sent just once to the client. It should be sent the first time a client sends a text to us at 808-566-6611.If you turn on the automation, then the auto reply message is sent each time a client sends us a text, whether the first time or a response to our sent text. 

    2 votes

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    Planned  ·  0 comments  ·  Integrations  ·  Admin →
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  11. MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT

    11 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    3 votes

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  13. API to purchase phone numbers. The ability to purchase phone numbers via API request.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. SFDC users span the organization: sales, support, etc. Data collection (logging calls) may be specific to each group. Problem: In Cloud phone settings, Admins have the ability configure a single cti layoutSolution: A unique cti layout associated to a unique softphone layout or role, would allow unique data collection per group of users. see image

    10 votes

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  15. We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?

    1 vote

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  16. Currently logged in to the support site and when accessing the Learn from Community we get an error "Your License Has ExpiredThe license you currently have installed for this TeamHub site has expired. Please contact sales@answerhub.com to extend your evaluation or purchase a new license."Tried with other browsers same error.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Hi, I am a Business Connect client and we are leveraging Winget (Windows Package Manager) as a method of keeping our apps up to date. We noticed Ringcentral.Ringcentral is in the repository, that's great but I was wondering if you could potentially push Telus Business Connect apps to Winget as well? If you are not the right person, can you please suggest a contact at Telus to reach out to?

    2 votes

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  18. Covetrus Pulse cloud application is used in many Veterinary practices as Practice Mgmt Software. Integration would benefit clients with incoming calls to fetch the client record automatically using the caller number. This will bring in great efficiencies within the call and appointment process. This will increase Ring Central's penetration into Veterinary businesses.

    3 votes

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  19. Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.

    4 votes

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  20. For the IVR widget we can see live calls being in the dashboard but we can not click into the IVR to see the UII and the routing it takes. I think it would be beneficial to see the routing of a call in the IVR widget like how you can see on the other widgets. This way we can see if a call comes in where the call routed to and see where the calls get stuck at and possibly add in at which node.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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