1075 results found
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RingCentral for Salesforce: Call Recording Links - https instead of http
Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.
5 votes -
Apricot Project Management Software Integration
We use Apricot Project Management Software in our operation and would love to see RingCentral integrate with it.
1 vote -
Allowing SIPREC to our pool of SBCs for Call Monitoring
Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.
10 votes -
In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal O...
...utlook Contacts.. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!
1 vote -
RC Salesforce plugin - Feature request to enable mandatory fields within the RC component
In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call
5 votes -
Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong
When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
6 votes -
Add missing office 365 Public Folder contact integration to the new ring central app
We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.
3 votes -
Vertafore AMS360 insurance agency management software
It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record
4 votes -
Integrate into EHR (electronic health record) like Practice fusion
We need to receive faxes into practice fusion and able to call patients and text them from practice fusion
3 votes -
Native ActiveCampaign integration
I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.
5 votes -
Contact integration with KarbonHQ
It would be great to have contact information from KarbonHQ be used to pull up client calling details. (https://karbonhq.com)
1 vote -
Agency Bloc
Connect my CRM ( Agency Bloc) with ring central
4 votes -
App or Integration with Lead Docket and Filevine
We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.
3 votes -
Screen pops for iCabbi software
Cab management software needing UCaaS embedded agent.
1 vote -
Create a Discord or Slack channel for the Ring Central Community
Create a Discord or Slack channel for the Ring Central Community so we can collaborate with Ring Central staff and the Ring Central Community to induce more real time discussions and ideas
1 vote -
MyRepChat
MyRepChat. Federal requirement in highly regulated industry. All texting must be monitored and archived.
4 votes -
Meadow CRM integration
Cannabis industry.
1 vote -
Athena Electronic Medical Records
Athena EMR/EHR system for medical practices
2 votes -
Salesforce WebRTC plugin - Date format is limited to US format
When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this be updated
5 votes -
Better integrate with Microsoft FindTime
We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.
6 votes
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