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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null"PagerDuty events contain a "Title" field which would be extremely useful if provided in RC. Right now, due to the limited information displayed, we have to go to PagerDuty to get details on every single event.Can the integration be updated to use the "title" or "description" in the display of the events?

    1 vote

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  2. Hello,I would like to have Zapier connect a Facebook Ads Lead to RingCentral and Create a Webinar Registrant.The meetings and webinar functions of RingCentral are fully powered by Zoom, essentially RingCentral meetings and webinars ARE Zoom meetings and webinars with different branding.It is completely possible to have a Facebook Ads Lead zapier to ZOOM and Create Webinar Registrant.My colleagues do this all the time, see this Video.Running A Buyer and Seller Seminarhttps://youtu.be/QmnwkqtZszE?t=2358See the photo attached below.So How can we do the same with RingCentral meetings and webinars???This is a VERY useful function that allows Facebook Ad Leads to pass their…

    3 votes

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  3. Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.

    1 vote

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  4. Heytaco is a sweet app to reward teammates with tacos and create a fun competition. It would be a great integration for RingCentral Glip!

    2 votes

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  5. please add an option to disable password when scheduling a meeting via Gsuite.

    1 vote

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  6. Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.

    3 votes

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  7. Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.

    2 votes

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  8. McLeod is widely leverage in the transportation industry.

    2 votes

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  9. Now in the era of e-commerce and considering the Shopify platform popularity increasing, would be great to have an integration (direct or Zapier) where when a new order in Shopify comes in (and it does have a phone number), to sync those details with RingCentral so when a customer calls to be an easier and friendlier way to answer and locate their details.

    3 votes

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  10. Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone.Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce.[added detail:] This should be available in both Lightning and Classic Salesforce.

    2 votes

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  11. Request is for a screen pop to occur in a new tab rather than on the same screen so that changes to the current record/screen they are in are not lost.

    2 votes

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  12. In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.

    2 votes

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  13. As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.

    2 votes

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  14. Has RC considered an integration with Lattice (a People Management Platform)? Our medical device business has signed up with Lattice and it would be extremely helpful to have RingCentral integrated as a communications platform. I'm sure other RC customers would benefit as well.

    1 vote

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  15. I use Jetpack as CRM and Project Management...would love integration

    1 vote

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  16. ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.

    2 votes

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  17. Currently, when a recording is archived to a 3rd party, they are organized by folders. Using folders to navigate to recordings is fine, but as the number and volume of recordings grow, being able to search for them can become a massive challenge.
    By populating recordings that are archived with metadata using APIs (there are metadata APIs available for Box, Dropbox and GDrive), it will make searching for recordings by date, time, type, caller, handler, etc. far less painful.
    Consider use cases for legal holds, employee sat situations, HR claims.

    7 votes

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  18. We have always used Xima Chronicall with Avaya and it works great, please think about adding it to the list of apps.

    1 vote

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  19. 2 votes

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    1 comment  ·  Other  ·  Admin →
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  20. 2 votes

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    1 comment  ·  Other  ·  Admin →
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