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1443 results found

  1. Exclude Guests from MS Teams Company Contact Sync

    Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude Members/Guests when syncing Contacts.Many organizations use B2B Collaboration to provide single sign-on to their customers which causes large numbers of user records and it is not normal behavior for apps to sync these records by default when syncing contact records. These record types are not part of the Global Address List.https://learn.microsoft.com/en-us/entra/external-id/user-properties

    9 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Force call type/outcome for logged calls | RingCentral for Hubspot

    A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

    4 votes
    1 comment  ·  Integrations  ·  Admin →
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  3. Only Offer Teams Plugin Download After Unable to Detect Plugin

    Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes
    0 comments  ·  Integrations  ·  Admin →
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  4. cardconnect integration

    We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

    4 votes
    0 comments  ·  Integrations  ·  Admin →
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  5. Archiver using NAS Drive

    Ability to connect archiver through NAS drive

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Sync MS Teams users Direct Routing with out e5 licenses

    As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.

    As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.

    Customer would like to eliminate the need for E5 license to sync direct routing

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Service status notifications

    Add Archiver on the service status notifications

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Hubspot call recording

    Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Presence sync - Ability to sync for specific users only

    Cx just wants to sync all the presence on all platforms
    But the thing is the option on the RC admin portal is to sync to all users or not sync at all
    He wants to sync for just a specific user.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  10. User profile photos

    Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Google Workspace

    Ability to integrate and use the Google workspace inside the RingCentral app nit just through gmail account.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Personalise company caller ID for outgoing calls

    An app that helps a company create and attached company name to out going caller id.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  13. Presence Sync - RC App call status

    I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
    Users state they do not have any calendar items that would be setting them to be busy.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  14. Make Sending and Receiving a Fax a Trigger in Zapier

    Make Sending and Receiving a Fax a Trigger in Zapier

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Option to increase the size of the CTI dialer

    It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.

    It's very convenient if we can increase at least the height of the dialer.

    3 votes
    0 comments  ·  Developer Platform  ·  Admin →
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  16. chargebee

    I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.

    Chargebee is a subscription management software

    www.chargebee.com

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Autotask ticketing system that they used and it is not available in RingSense For Sales

    Looking to integrate with RingSense For Sales

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  18. RC Phone

    Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Allow customers to add template to Salesforce and Google widgets.

    Adding Templates to Salesforce and Google widgets

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  20. For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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