587 results found
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RingCentral Analytics - Share and collaborate on saved reports
We would like the ability to share reports we have configured saved with other users in RC Analytics.
In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
26 votes -
Can you add avg. handle time and avg. speed of answer to LOB Analytics?
I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
1 vote -
Automatic Quarterly Export of Analytics
The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…
1 vote -
To have an option to delete calls from the performance reports
To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).
1 vote -
Add Column for reports to view voicemail box Listened vs Un-listened
Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.
3 votes -
Annual analytics report
Annual analytics report
2 votes -
Talk time and hold time available in the live reports.
This will help account owners in checking how long the users put the caller on hold during the interaction.
1 vote -
Nice in Contact Call Analytics
Submitted in the Contact us interface in the Nice in Contact interface as well...I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or rejects a call due to the way they interact with the system, or poor network connectivity, etc. We would like the following (options of 3 tools to accomplish the task at hand)
Some sort of identifier in reporting that tells of a disconnect vs. rejection from agent, etc.
Some way to link Nice in Contact to the…
23 votes -
It would be nice to be able to clone/copy alerts to make these easier to set up
I tyhiunk we save system managers time in setting the system up
1 vote -
Add Inbound Fax Analytics
Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across all extensions in our organization via the analytics portal. There is currently no way to report on inbound faxes.
12 votes -
Add CSV option in Analytics Subscriptions
Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
3 votes -
Add KPI for "Not connected" call length - Performance reports
We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on calls and not justhandles time which is calculating connected calls length time only.
1 vote -
Add Handle Time and Answered to Outbound KPI
Hi, we're looking to submit feature requests for the following:KPI column for Outbound: Handle timeIt seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports.Its only available for inbound calls currently.
1 vote -
Fix your call reports
To work
1 vote -
Duplicate analytics report
it will provide an accurate information about live reports if it's not duplicated
1 vote -
Call Queue SLA
I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.
2 votes -
Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.
In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view these dashboards would struggle to create it; and I don't want them having to sift through a list of 100+ public dashboards to find the one I'd created for them.I should be able to craft a private dashboard, export that dashboard to a file and send it to who needs it. They could then import that dashboard…
8 votes -
in analytics.ringcentral.com/performance-report/default/call-details a call queue can be selected and the member of the queue who answer...
...ed the call is displayed, if you download the report in csv form it only shows the queue and not who answered it, can another column be added to the downloaded csv to show who in the queue answers the call?. If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report
2 votes -
Choose between internal and external calls on Active Users graph
It would be useful to be able to share the graph of Active Users just based off external calls.
1 vote -
Selective application of global filters
We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
1 vote
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