Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

689 results found

  1. Have a report which shows all uses who have a divert on their phone

    Have a report which shows all uses who have a divert on their phone

    30 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Details of Refused calls in Analytics report

    Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.

    21 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  3. User administrative and compliance reporting

    Please add the ability to report on user profiles (ideally that could be scheduled), for example:

    1. Once a month, automatically receive a report of every user in the Sales department
    2. Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
    3. Once a month, automatically receive a report of all admins, super admins, etc.

    In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…

    17 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Check IP address in the admin portal

    Ability to check IP address of the provisioned phone in Ringcentral via admin portal.

    I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?

    15 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Report Tool for AI Notes

    To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    16 votes
    New  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    I would suggest that it be added to the reporting/analytics as it could help determine if a missed call is a tech issue or a lack of agent issue.

    590 votes
    Future Consideration  ·  90 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. User List Incoming Call Set up Report

    Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.

    Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.

    This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…

    7 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. wrap-up

    After finishing an incoming call from a queue, the agent needs to have the ability to end the wrap-up time early to put themselves back in the queue.

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Add bulk phone number in the custom rule from auto receptionist

    customer wants to add a lot of number in bulk from their custom rule in their auto receptionist.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. report that will show whenever the queue member is available or on DND aside from audit trail

    report that will show whenever the queue member is available or on DND aside from audit trail

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  12. ability to check audit trail for more than 180 days

    Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    13 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Analytics report for SMS and Fax

    Have the option to see what number(s) each extension is actually using in Analytics report for SMS and Faxing as we want to know which numbers are being used for Faxing and for Texting per each site/extension.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Enhanced Queue Reporting Metrics in RingEX

    This feature request aims to significantly enhance the reporting capabilities for queues within the RingEX system by introducing several critical metrics currently unavailable. Customers need more granular insights into queue and agent performance beyond basic call counts and average wait times.

    Specifically, this request seeks to add the following data fields to RingEX queue reports:

    Total Talk Time

    Average Talk Time

    Max Wait Time

    Average Speed of Answer (ASA)

    Abandoned Calls

    Service Level Agreement (SLA) Percentage

    Number of Voicemails Followed Up On

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Ability to tell how many users are using AI Notes in Analytics

    Ability to tell how many users are using AI Notes in Analytics

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability to access the call recordings through RingEX Analytics

    Currently, we access the call log to listen to previous calls, but we've noticed that these call logs don’t appear to carry over to the Analytics tab. We would ideally like to have the recordings accessible via analytics.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Park Call to Direct Extension

    The customer has an idea of being able to call a park to a specific extension.

    18 votes
    25 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Ability to search calls using call ID/call information in Business Analytics

    Would like to have an option in Business Analytics to be able to search call information using call ID or telephony ID without downloading the reports and manually searching through the report. It would be best to have the option to search call information on the Business Analytics page.

    5 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Three-way calling on analytics in one thread instead of showing that the call was been registered as a multiple call or called individually.

    Three-way calling on analytics in one thread instead of showing that the call was been registered as a multiple call or called individually. It seems that for conference or 3-way call on the reports, it shows that the numbers were called separately instead on a single thread or on a single flow. This feature must be implemented for a more detailed view.

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    Current Behavior: The "Play Hold Time" feature will only play for callers after the first call in the queue (second, third, etc.) and they'll hear the queue time of the longest call in the queue (first queued caller), so if there are 10 callers in the queue, 2 - 10 will hear what call 1's (first queued caller) wait time has been. As in, the amount of time the longest call has been in the queue, so if caller 1 (first queued caller) in the queue has been in the queue for 30 minutes, the (second, third, etc callers) in…

    6 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 34 35
  • Don't see your idea?