587 results found
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call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received
call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more
1 vote -
Agent State Log in Analytics Live Report
It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.
5 votes -
App Adoption Report
It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.
4 votes -
The ability to check performance reports of all call queues even though you're not assigned as manager to it
The ability to check performance reports of all call queues even though you're not assigned as manager to it
4 votes -
bring back call volume and queue monitor
You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing
2 votes -
analytic data Retention for Performance reports
Regarding data retention for performance reports, we should extend the report generation period from the current 6 months to a minimum of 12 months from the current date to better serve our customers.current article: How long does the Performance Report store data?https://support.ringcentral.com/article-v2/How-long-does-the-Performance-Report-store-data.html?brand=RC_US&product=RingCentral_MVP&language=en_US
4 votes -
Disable session timeouts for Live Reports
Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session time maxed to 24 hours. Please help otherwise our Live Reports license is useless to us and its not cheap.
5 votes -
Add alert of adding a number to sms campaign
It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
1 vote -
Good to have Alerts for Missed calls
I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
1 vote -
Add an analytic for failed calls
If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
1 vote -
Add column showing the user's MVP license analytics report
would like to be able to filter reports for users that have MVP licenses only.
1 vote -
Creating functions with KPI's
It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function could change our 1000 abandoned to 400 and give us a more actionable data set.
1 vote -
Add Handle Time (out) to be added in Calls Tab in performance reports
Customer wants the actual feature be added in Calls Tab in performance reports.
1 vote -
Team Message Filtering
Please provide the ability to generate top talkers report for specific Teams/chat channels.
1 vote -
Analytics: Detect Users with no such Activity
Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance reports where I would have to check each user manually.
1 vote -
Allow admin user to turn users on and off que under live report
This will help manage users to go on call que
1 vote -
Productivity reporting per agent
The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.
4 votes -
Detailed Transfer Call Report
A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.
2 votes -
SLA report
A report for the service level average per month
2 votes -
Average number of fax sent and receive
We want to see our average monthly faxesThis might be a good feature on analytics for us to track how many number of faxes we are sending and receiving monthly for our report.
1 vote
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