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11 results found

  1. Allow Alert ownership to be transferable to another extension or Super Admin extension.

    13 votes

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    New  ·  0 comments  ·  Alerts  ·  Admin →
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  2. When queue receives a call and one person answers, all members of the queue are given a "missed call" notification instead of an "answered elsewhere" notification as per the 23.3 update. Customer would like to be able to see and "answered elsewhere" notification so they don't call customers multiple times.

    27 votes

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    Under Review  ·  8 comments  ·  Alerts  ·  Admin →
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  3. Getting a lot user getting email declined user sign up when they are not signing to anything and not using that to ringcentral. there should be an option to disable declined invitation notification on guest user.

    5 votes

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  4. Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.

    5 votes

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  5. Update the locked user access email being sent to the Super Admin email.

    The super admin email is notified when an extension gets locked out for an incorrect password. The email received contains a way for the user to reset their extension, however, it doesn't fit for the admin to reset it. The content should inform the admin that there is an attempt to log in to the account multiple times resulting in being locked out.

    Admin should be informed to contact the agent if it's valid and help them reset the password if they initiate it. Otherwise, it is…

    4 votes

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  6. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    Implement the feature to allow voice to text dictation to be in Spanish
    Currently, messages are illegible due to the lack of this feature.
    Time is wasted when we have to log in to listen to the messages.

    2 votes

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  7. I need to be able to set up an alert that will notify me if there are no agents logged in during business hours.

    Currently there is no ability to set up an alert when no agents are logged in.

    2 votes

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  8. Alert to specific users based on call activity, for outbound calls/sales team.

    We have a live dashboard that shows the current user statuses and duration, while the dashboard is valuable the manager of the team said it would be cool if in addition to that we could trigger emails to certain users if they are off the phone for more than a certain ammount of time.

    For example, on a day where the user made made at least one call, send the user an email if later in the day they do not make a call for more than x…

    1 vote

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  9. Will be utilizing the Rooms & Devices analytics report to track the number of hard phones that are offline. Need the ability to get proactive alerts for devices that are offline. There is the ability to select "devices" as an alert trigger but there is only the ability to select "Offline" as a condition. Need the ability to have more granular control of the condition like other alerts triggers. Conditions such as greater than or less than a threshold. Also wanted to define the monitoring timeframe.

    3 votes

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  10. ring-central software automatically logs in date contact was entered

    1 vote

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  11. We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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