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21 results found

  1. Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.

    10 votes

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  2. The agent is currently on a call with a customer and needs to add another person to verify some data. To do this, the agent will put the first call on hold, make a call to the additional person, and then press the "merge" button to create a three-way conference call. However, it's important to note that when the conference call is initiated, the call recording will stop and we won't be able to hear the entire conversation. Since we rely on these recordings for quality assurance and performance measures, it's crucial to capture the entire conversation, even during a…

    5 votes

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  3. Customer would like to have a report of how many inbound and outbound calls were made to and from each phone number on the account. The report should also have the ability to be emailed on a schedule (daily/weekly/monthly).

    5 votes

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  4. User extension is member of a call queue which shows 142 refused calls in analytics report however the phone numbers for refused calls are not showing in both call logs and analytics.

    When the system detects a routing loop the calls that circle around time after time with in seconds are discarded and will not show up in Call Logs or Analytics. This would be a feature request for BA reports as no further development is being put into PR reports for nearly two years now.

    Request to show phone numbers list for loop calls for call queue and user…

    4 votes

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  5. Generate a consolidated report of user data across multiple call queues.

    I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.

    3 votes

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  6. To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.

    3 votes

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  7. Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email

    3 votes

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  8. As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.

    3 votes

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  9. wants to have a reports that will provide the data for hourly details

    for example from 05/06-05/10 when we check the analytics trend on what specific hour they receive the highest numbers of calls customers wants to click that data and pull up the details however at the bottom of the report there is no option to see the hourly data it is only showing the summary of inbound calls per user

    3 votes

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  10. I am looking to run a monthly KPI report for multiple queues, that is broken down daily and shows total Monthly KPI's at the bottom.

    I am being instructed to run a daily report and then compile at the end of the month, but if RingCentral already can pull monthly information why not have it just display how those numbers were totaled?

    Mitel was able to run the attached report.

    3 votes

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  11. We have a user who wants to be removed from receiving a few Analytic Reports. RingCentral needs to have the ability through the Admin Portal for an Admin to be able to manage which Users are sending or receiving reports rather than having to log in as the original user who is generating the reports then viewing subscriptions and then removing the user receiving the reports.

    2 votes

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  12. The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.

    2 votes

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  13. To get automated call logs for specific users.

    The analytics is not pulling up for the individual user
    Just the KPI info.

    1 vote

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  14. In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.

    1 vote

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  15. We send out a phone time report using another system. I would love to be able to do it from this system but i want it half way through our prime phone time. Which is 10:30am and 3:30pm which does seam to be available with your system.

    1 vote

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  16. Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.

    1 vote

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  17. Allow for Widgets to be saved and available to add to any dashboard via checkbox or "add" button. Currently each custom widget has to be re-created on each dashboard. This would save a ton of time. Although my date ranges look predefined, they are custom (no weekends, or Wednesday, etc) Screenshot attached.

    1 vote

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  18. Need a reporting for billing that send it on a monthly basis with attached PDF

    The pdf needs to be attached to the invoice not a link to the login page.
    Need to create a scheduled report in the analytics section to do this.

    1 vote

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  19. i would like a detailed report to see when a call comes into a call queue, how many are answered by the first agent that it rang to vs when it has to bounce to additional agents. The bounced call not answered by the first agent should count as a missed call for that agent. So ideally a listing of the agents, how many calls rang to them, and how many calls were missed vs answered.

    1 vote

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  20. 1 vote

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