1305 results found
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set date refreshed in hours instead of actual time
Customer requested to set the time under date refreshed to hours to avoid confusion in Perfomance reports
1 vote -
Centralized RingCentral Data Retention
Summary:
This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
Problem:
The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…1 vote -
Analytics Widgets to compare data
To have an ability to Compare calls between departments/call queues or sites,
wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.1 vote -
Generate Volume / % of abandoned calls and volume of calls received outside working hours
I need to generate a report from our switchboard, to find out the following over the last 6 months:
1 vote -
remove ringcentral logo on reports
The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.
1 vote -
1 vote
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call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received
call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more
1 vote -
Analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold
Wanted to see truly only the time thisuser has been live talking, not any time on hold, transfer, Hold, etc.
1 vote -
Good to have Alerts for Missed calls
I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
1 vote -
Export daily data from the analytics portal for more than one day at a time.
In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were made each of the days, it only gives a total. If there were a way to pull the number of out bound calls made each day for a week, then the data would not have to be pulled day by day.
1 vote -
Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.
Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage trends and analysis.
1 vote -
Weekly increment reporting
Currently there is not an option to send reports on a weekly basis which pertains weekly increments. For example, our customer service directors and managers would like to see weekly reports for previous weeks to track call activity and volume. IE: I want a report that automatically generates every Sunday which shows the previous 5 business days. For example, the report would display analytics from 12/7/2020 - 12/11/2020, then the following Sunday, would increment and automatically generate a report which displays analytics for 12/14/2020 - 12/18/2020.Is there something I am doing wrong or another method we can get this option?
1 vote -
Filter for Call Result
https://analytics.ringcentral.com/performance-reportThe field for Call Result includes not connected calls which is added to call totals. As a manager of sales, accurate call counts are imperative
1 vote -
Analytics: Click to Next Day
Need an option to quickly jump / click to next or previous day, week or month in Analytics. Instead of having to manually select dates for every search.
1 vote -
Fix DST Bug in Reports
After daylight savings time change, all historical reports change to show whatever the present time is. This changes old logs by an hour. As such, all historical reports are inaccurate during time periods where DST changes occur.For example, on March 17th, I am looking at a call from Feb. 15th and even though it took place at 5:09 AM CST, it is showing the call taking place at 6:09 AM CST.
1 vote -
%SLA for the entire organization
We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users?
The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the Vietnamese operator, etc. These operators are users. The reasons why we didn't create call queues for the operators was we needed the operator to be able to pick up and hold multiple calls. From our understanding, once a user picks up from a call queue, they are unavailable to pick up more calls.
So…
1 vote -
Pull Reports per 800 numbers assigned to a single queue
We have created a queue, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a queue)We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular 800#. Then average handle time.From what I was able to find, via the site and speaking to one of your knowledgeable reps, this is not possible at this time.It is very important to us to know how many calls are coming in per 800# assigned to the queue, since each number represents a different…
1 vote -
Reporting for managers
It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.
1 vote -
Show contact name not just number on outgoing calls in Analytics/Performance Reports
We need to analyse incoming and outgoing calls from clients to see who is and who is not contacting us. The number alone is no use.
1 vote -
Live Reports Call Volume Time Period
We only want to see the missed calls information when we're on business hours. However, since our hours each day aren't always the same, it would be a great help if there was a way to set the hours daily to different time periods.As it is, there is only one option for the duration of when it starts/stops, but while it would normally be fine as most companies have set hours during the week, there are also some companies like us that have different hours.Ex:) Mon: 8am-5pm Tue: 10am-6mThanks for the consideration.
1 vote
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