← RingCentral Ideas

Settings and activity

13 results found

  1. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    11 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Nicole commented  · 

    Customer is using the call queues for pseudo call center functionality. They would like to be able to monitor who is available and when. They also want to be able to audit this, to see if someone is abusing aux states or to see who was available and when in order to better manage their availability for calls.

  2. Remove Message Tab Completely for Specific Users

    8 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nicole shared this idea  · 

  3. Bulk updates and creation of limited extensions

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. 911 Alert Routing

    72 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

  5. Lock email from end user updates

    26 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  7. Be able to automatically record meetings using templates and roles.

    18 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  8. Interaction w/ IVR Allows Callers to Remain

    25 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Restrict access to Admin Portal by geographic location of IP address

    27 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Sync RingCentral Desktop Application With RingCX

    138 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Custom Role option to disable Faxing

    9 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  12. Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.

    13 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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  13. Allow 911 notification email/SMS recipients to be specified by location

    34 votes
    Planned  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    Nicole commented  · 

    Hyatt Corporation has over 200 locations and is demanding the ability to set these notifications by location

    An error occurred while saving the comment
    Nicole commented  · 

    Eating Recovery Center has several hospitals and office locations and are in need of ability to set notification lists by location

    An error occurred while saving the comment
    Nicole commented  · 

    Nothern Tool & Equipment have several distribution centers where they need to be able to identify a contact per location rather than overall

    An error occurred while saving the comment
    Nicole commented  · 

    Vyaire Medical is in need of this as they are a global company with European offices as well as United States so it makes it very challenging to create an overall notification list