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← RingCentral Ideas

Settings and activity

13 results found

  1. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    8 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Nicole commented  · 

    Customer is using the call queues for pseudo call center functionality. They would like to be able to monitor who is available and when. They also want to be able to audit this, to see if someone is abusing aux states or to see who was available and when in order to better manage their availability for calls.

  2. Remove Message Tab Completely for Specific Users

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Nicole shared this idea  · 

  3. Bulk updates and creation of limited extensions

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. 911 Alert Routing

    71 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  7. Be able to automatically record meetings using templates and roles.

    17 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  8. Interaction w/ IVR Allows Callers to Remain

    25 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Restrict access to Admin Portal by geographic location of IP address

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Sync RingCentral Desktop Application With RingCX

    71 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Custom Role option to disable Faxing

    9 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  12. Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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  13. Allow 911 notification email/SMS recipients to be specified by location

    26 votes

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    Planned  ·  12 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Nicole commented  · 

    Hyatt Corporation has over 200 locations and is demanding the ability to set these notifications by location

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    Nicole commented  · 

    Eating Recovery Center has several hospitals and office locations and are in need of ability to set notification lists by location

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    Nicole commented  · 

    Nothern Tool & Equipment have several distribution centers where they need to be able to identify a contact per location rather than overall

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    Nicole commented  · 

    Vyaire Medical is in need of this as they are a global company with European offices as well as United States so it makes it very challenging to create an overall notification list