run user status report
we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
![](https://secure.gravatar.com/avatar/a3e83d04249f748e0590834be0b2a96a?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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Ruel Baculo commented
In addition to that, is there a report that will show when a user has opened the desktop app, closed the desktop app, and how long they were available or unavailable?
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Jeremy commented
This data could be critical for understanding team member desktime.
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Thomas commented
Would also like to be able to have a breakdown of most dialed numbers by a user.
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Shaun commented
I have been after this feature for a long time so would be great to finally see it implemented
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Dawn commented
We would also like to be able to run a user report that shows when users are unavailable. It would extra nice if there was a breakdown to whether they are on DND or if they've turned off "Accept queue calls"