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Settings and activity

9 results found

  1. Share Performance Reports and Subscriptions with other Admin users

    9 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Derek commented  · 

    Not sure why this wasn't part of the original feature set, everyone having to rewrite the same report is crazy, all reports should automatically be available to all analytics enabled users.

    Derek supported this idea  · 

  2. Average speed to answer per user

    7 votes

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    Planned  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Derek commented  · 

    The first stat that my sales director asked for when we installed RC, definitely vital in a sales organisation.

    Derek supported this idea  · 

  3. Generate analytics reports showing detailed call queue report

    6 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Derek commented  · 

    The ability to report on this was a major reason behind us signing up for RC rather than another provider, to find out now that the reports we need cannot be obtained is not good.

    Derek supported this idea  · 

  4. RC Phone

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Derek supported this idea  · 

  5. Callers phone number will show when the call is transferred to another extension

    13 votes

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    2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Derek commented  · 

    #1 complaint from my end users at the moment, calls are transferred and they don't see the caller's number

    Derek supported this idea  · 

  6. Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same RingCentral

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Derek supported this idea  · 

  7. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

    6 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Derek supported this idea  · 

  8. Microsoft PowerBi

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Derek supported this idea  · 

  9. Presence sync to expansion panel

    2 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Derek commented  · 

    Critical for receptionists, at the moment they cannot see who's on the phone / a teams call to know whether they can transfer calls.

    Derek shared this idea  ·