← RingCentral Ideas

Settings and activity

18 results found

  1. HUD- ALL option is missing

    29 votes
    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Michael commented  · 

    how is it possible that we cant add "ALL users" in one place on the HUD instead of doing it one by one
    Regret signing up with you guys already

  2. Average speed to answer per user

    7 votes
    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michael commented  · 

    Status

  3. sms performance report

    58 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michael supported this idea  · 

  4. Analytics regarding Text Messaging/SMS

    233 votes
    Future Consideration  ·  28 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michael commented  · 

    Shocking everything takes so long to implement

    Michael supported this idea  · 

  5. Option to Bulk Download Recording

    23 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael commented  · 

    If you’re only providing one year of storage and there’s no Buck download, how are people supposed to download the thousands of calls and move them to another platform? It sounds like there needs to be integration with aws. This is standard in other platforms

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    Michael commented  · 

    This is pending for five years, which is kind of crazy

    Michael supported this idea  · 

  6. Download team messaging

    7 votes
    1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Michael commented  · 

    If you’re only providing one year of storage and there’s no Buck download, how are people supposed to download the thousands of calls and move them to another platform? It sounds like there needs to be integration with aws. This is standard in other platforms

    Michael supported this idea  · 

  7. AUTOMATIC DOWNLOAD OF CALL RECORDING

    6 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    If you’re only providing one year of storage and there’s no Buck download, how are people supposed to download the thousands of calls and move them to another platform? It sounds like there needs to be integration with aws. This is standard in other platforms

    Michael supported this idea  · 

  8. Agents need to see coaching in real time

    2 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Michael shared this idea  · 

  9. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Michael shared this idea  · 

  10. Spanish Support for RingSense Transcription and Translation (to English)

    32 votes
    8 comments  ·  RingSense & AI » Other  ·  Admin →
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    Michael commented  · 

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Michael supported this idea  · 

  11. Company Phonebook for all users from one single upload

    65 votes
    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Michael commented  · 

    How is this possible that it’s pending for five years? How could this be planned and mark this plan when it’s not even being done?

    Michael supported this idea  · 

  12. Auto reply SMS to missed calls

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Michael commented  · 

    Standard elsewhere

    Michael supported this idea  · 

  13. Automated SMS Response for Missed Calls

    10 votes
    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Michael supported this idea  · 

  14. Outbound Automatic Voicemail Drop

    199 votes
    Future Consideration  ·  30 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Michael commented  · 

    Standard in other software

    Michael supported this idea  · 

  15. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    162 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael supported this idea  · 

  16. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    8 votes
    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Michael commented  · 

    Important for internal messaging. All messaging software has this now standard including slack (and SMS with apple)

    Michael supported this idea  · 

  17. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?

    9 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael supported this idea  · 

  18. Option to schedule a text for a later delivery

    10 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Michael supported this idea  ·