Tracking Idle Time
In live reports it would be helpful to see the amount of idle time between phone calls.
11
votes
Vanessa
shared this idea
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Idalis
commented
This is a necessary metric within my business' operations and is one of the few issues I have with RingCentral's analytics platform. I would love for this to be a live feature that could also be added as a KPI in performance reports.
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Jarrod
commented
Yes, I want to see this and a total for the day of how much time they were set to available and how much time was set to unavailable.
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Blaise
commented
Agreed. This would be extremely helpful in our office.
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David-Scott
commented
This is extremely important for our operations. Please add this as a feature.