Settings and activity

33 results found

1. Allow Admins to see the IP Address or Network where users sign in

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Erik supported this idea  ·  Jan 14, 2026

2. Check IP address in the admin portal

   22 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Erik commented  ·  Jan 14, 2026  ·  Edit…  ·  Delete…

   In analytics, it shows the internet IP the phone is using, not the endpoint IP.

   Save Submitting...

3. Allow roaming user to sign in to phone over another user

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Erik shared this idea  ·  Jan 14, 2026

4. Generate analytics reports showing detailed call queue report

   43 votes

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   New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Nov 24, 2025

5. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   44 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Nov 24, 2025

6. Agent Activity Report

   25 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Nov 24, 2025

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   663 votes

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   Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Nov 24, 2025

8. Turn Off Extension Dialing Options

   64 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Oct 20, 2025

9. Option to Fully Disable Fax Capability on Voice Numbers

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Erik supported this idea  ·  Jul 24, 2025

10. Direct Dial Number for Paging Groups

    7 votes

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    New  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  May 6, 2025

11. Audit Trail Enhancements

    275 votes

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    72 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Erik supported this idea  ·  Jan 3, 2025

12. Voicemail Response Time Limit

    14 votes

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    New  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Dec 23, 2024

13. Add account wide hold music option

    17 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Oct 16, 2024

14. Use the app in conjunction with a physical phone

    160 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This feature is currently in open beta and available for all!

    Erik supported this idea  ·  Sep 16, 2024

15. Resync Button for Assisted Provisioned Common Area Phones

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Sep 16, 2024

16. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Sep 12, 2024

17. Dial 211 or 311 on the App or the Phone

    26 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Aug 23, 2024

18. Add Public Holidays into the Call Queue Schedule

    64 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

    Erik supported this idea  ·  Aug 19, 2024

19. Global Holiday Setting

    11 votes

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    4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Aug 19, 2024

20. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Erik supported this idea  ·  Aug 19, 2024