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Settings and activity

38 results found

  1. Check IP address in the admin portal

    25 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Erik supported this idea  · 
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    Erik commented  · 

    In analytics, it shows the internet IP the phone is using, not the endpoint IP.

  2. Disable Dial by Extension

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erik supported this idea  · 

  3. Disable dial by extension

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Erik supported this idea  · 

  4. An admin view for user last login dates and activity.

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erik supported this idea  · 

  5. users login/logout audit

    16 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Erik supported this idea  · 

  6. Disabling Fax

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Erik supported this idea  · 

  7. Allow Admins to see the IP Address or Network where users sign in

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Erik supported this idea  · 

  8. Allow roaming user to sign in to phone over another user

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Erik shared this idea  · 

  9. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    57 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Erik supported this idea  · 

  10. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    52 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Erik supported this idea  · 

  11. Agent Activity Report

    29 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Erik supported this idea  · 

  12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Erik supported this idea  · 

  13. Turn Off Extension Dialing Options

    68 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Erik supported this idea  · 

  14. Option to Fully Disable Fax Capability on Voice Numbers

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Erik supported this idea  · 

  15. Direct Dial Number for Paging Groups

    8 votes

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    New  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Erik supported this idea  · 

  16. Audit Trail Enhancements

    286 votes

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    75 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Erik supported this idea  · 

  17. Voicemail Response Time Limit

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Erik supported this idea  · 

  18. Add account wide hold music option

    19 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erik supported this idea  · 

  19. Use the app in conjunction with a physical phone

    160 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Erik supported this idea  · 

  20. Resync Button for Assisted Provisioned Common Area Phones

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erik supported this idea  · 
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