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49 results found

  1. Ability to generate reports in the Analytics to show only internal calls transferred to a queue

    Ability to generate reports in the Analytics to show only internal calls transferred to a queue

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  2. download reports to where transfered calls are sent automatically

    When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered

    3 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  3. IVR prompts

    The option to choose a male or female voice for the text to speech prompts

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  4. call log report - app calling

    Hello Ring team,

    We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. Preview of transfer for specific departments

    It is important to have the transfer information but it is also important to know to which departments more calls are transferred and this option is not yet available.
    Key things to keep in mind are the following:

    • Total number of transfers per department to the rest of the company (Available).
    • Number of internal transfers and to which department or particular number (Not Available).
    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  6. Custom Rule for Call Queue, ability to transfer to other device

    I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  7. Option to delete sms log report

    The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  8. Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)

    Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.

    5 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. Read Only QoS dashboard that can be access through a link on customer Intranet page

    Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    2 votes
    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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